Eric

Nsude Eric Kamsiyochukwu
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Male [open contact info](look above in the "contact info" section)

Eric Nsude @EricNsude

Professional Experience
Community moderator
CryptoPunks
Moderated a Web3 Discord community of over 50,000 members .
Delivered support, enforced rules and assisted with NFT and wallet-related inquiries.
Key Achievements:
• Resolved 50+ daily user inquiries during high-traffic events
Identified and removed scam/spam accounts
Led Q&A sessions and simplified onboarding for new clients.
Collaborated with a global team to ensure community
safety.

Customer support assistant
Sentinel
Provided virtual support for NFT project. Handled email/chat inquiries, order issues, and roadmap education.
Key Achievements:
Maintained fast-paced response time for all tickets.
Improved satisfaction across multiple client accounts

Sales manager
Mincent&co
Supported the sales team with outreach, lead generation, and onboarding.
Managed CRM data and email campaigns
Key Achievements:
Onboarded 20+ clients via follow-up and demos
•

•Tracked interactions with Google Sheets
• Boosted email open/reply rates through improved outreach

Education
2019 – 2024 B.Engr in Electrical Engineering
University of Nigeria, Nsukka

Skills
Customer Support & Issue Resolution Community Moderation

Sales Support & Lead Follow-Up User Onboarding & Digital Communication
Remote Work Efficiency CRM
Excel & Kommo