Вероніка

VERONIKA BERNOVA
SALES MANAGER
Sofia, Bulgaria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn

PROFILE

Result-oriented B2B sales and operations specialist with experience in client communication, custom offer
preparation, order processing, documentation flow and performance tracking in Excel/CRM. Proven ability to
generate leads, close deals and support revenue growth through clear communication and attention to detail.

PROFESSIONAL EXPERIENCE

Sales / Account Manager Apr 2024 — Nov 2024
Sofia
• Conducted up to 400 daily outbound calls to B2B clients, quickly built rapport, handled objections and closed
deals using personalized approaches.
• Prepared customized offers in Excel, tracked orders and follow-ups in CRM, and ensured high client satisfaction
and loyalty.
• Consistently exceeded sales targets through strong closing skills and market insights.
• Managed documentation flow (contracts, invoices) and reported on activity performance.

Administrator & Manager, Self-Established Dance Dec 2022 — Mar 2024
Studio
Sofia
• Generated leads through social media and direct outreach, converted them into paying clients (subscriptions,
workshops, additional services).
• Prepared personalized offers and handled full sales cycle: consultation, negotiation, closing, invoicing and
payment tracking.
• Maintained client database and documentation (contracts, schedules), analyzed performance and upsold to
increase average order value.

Content & Marketing Coordinator, Shopomania Aug 2018 — Feb 2022
Odesa
• Supported B2B sales through targeted content and offers aligned with partner and client needs.
• Coordinated with suppliers on product availability, pricing and delivery terms, prepared documentation for
launches.
• Analyzed performance data and reported on results to optimize sales strategies and revenue.

EDUCATION

Odesa I. I. Mechnikov National University
Romance & Germanic Philology (Linguistics, Communication)

SKILLS

Google Workspace & B2B Sales & Client CRM (tracking, reporting, Lead generation & Closing
Microsoft Office Communication (email, follow-up) deals
calls, meetings)

LANGUAGES

English, Bulgarian, Ukrainian, Russian

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