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Тугай

Тестувальник

Considering positions:
Тестувальник, UI-дизайнер, Рекрутер, Трейдер, Відеоредактор, Продукт-менеджер
City of residence:
Lviv
Ready to work:
Remote

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Kateryna Tuhai Languages:
Ireland, Cork Ukrainian – Native
[open contact info](look above in the "contact info" section) Russian – Fluent
[open contact info](look above in the "contact info" section) English- C1
Linkedln: [open contact info](look above in the "contact info" section) Polish – A1

SUMMARY

If I were to describe myself, I would say I am warm, creatively minded and soft yet
ambitious. I genuinely enjoy creating memorable experiences. Especially where people feel
seen, understood and confident. Detail-oriented professional with an analytical mindset and
a strong focus on clarity, accuracy, and user experience. Reliable, organised, and adaptable,
with excellent communication skills and attention to detail.

EXPERIENCE

Creative Retail, Beauty & Visual Merchandising Assistant

06/2022 - 05/2024, 08/2024-10/2025

Dunnes Stores - Ireland

Delivered warm, personalised customer service across Beauty, Fashion and General Retail,
ensuring a positive experience for customers.

Multi-skilled flexibility across departments: Beauty, Checkout, Click and Collect, Online
Orders and Sales Floor support.

Advised customers on beauty and self-care products with product knowledge and a friendly,
approachable manner.

Used in-store tablets to check stock level, replenish products and visually appealing displays
(Zero Sales checks, locating stock, shelf replenishment).

Took initiative in Visual Merchandising: independently creating gift sets, making/styling
displays.

Supported untrained staff by providing gentle guidance and on the floor peer training to
improve team confidence and performance.

Regularly covered different departments and shifts, demonstrating reliability and a strong
work.

Seasonal Waitress-Summer Seasons 2017-2020
Provided supervisory support, including assisting with staff coordination, handling customer
enquires.

Occasionally covered administrative duties.

Delivered friendly and fast service to process high-volume food and drink orders at peak
times.

Handled customer complaints with empathy, offering solutions to resolve issues and
maintain positive dining experiences.

EDUCATION

Master's Degree, Law, 09/2024-12/2025

Ivan Franko National University of Lviv

Bachelor's Degree, Law, 09/2020-06/2024

Lviv State University of Internal Affairs

SKILLS
Basic UX Design knowledge Warm and confident communication
Visual Merchandising

Active listening

Empathy and customer-focused approach

Team building

Stock management

Visual merchandising

Customer service

Staff training

Administrative support

Creative thinking
Problem-solving

CERTIFICATIONS

Level Beginner LVIV UX UI DESIGN

Level Begginer Lviv Code

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