Ольга

Olha Zinchenko
Kyiv, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)

Professional summary

Project-oriented Operations professional with 3+ years of experience in technology-driven environments.
Strong background in operational coordination, delivery tracking, cross-functional process management,
and stakeholder communication. Experienced in supporting leaders with prioritization, execution
control, escalation management, and building transparency across multiple teams.

Highly organized, detail-oriented, and stress-resistant, with a proven ability to manage multiple parallel
workstreams in fast-changing environments.

CORE SKILLS

Project coordination & execution tracking · Incident & Escalation Management · SLA & Priority Handling · Customer
Communication · Team Leadership · Quality Assurance · Process Improvement · Cross-functional communication
(R&D, Production, QA, Operations) · Process documentation & reporting

Tools: Jira, Salesforce, Confluence, Notion, QuickSight, Excel, Google Sheets

PROFESSIONAL EXPERIENCE

LightForce Orthodontics | June 2021 – September 2025

Digital Quality Assurance Supervisor | October 2024 – September 2025
●​ Coordinated daily work of international teams (Ukraine & Costa Rica), ensuring alignment with operational
and quality goals
●​ Acted as the primary escalation and coordination point for complex technical and cross-departmental issues
●​ Supported leadership with planning, prioritization, and execution control across multiple workflows
●​ Created, maintained, and structured process documentation, reports, and performance dashboards
●​ Designed and implemented a unified quality and performance evaluation system for internal teams and
client-provided digital inputs, supporting prioritization, risk identification, and execution control across
multiple workflows
●​ Led onboarding, mentoring, and performance management processes

Digital Manufacturing Supervisor | September 2022 – October 2024
●​ Supervised a 50+ specialists operational organization through team leads, overseeing digital design and
production technicians working in the company’s internal manufacturing software
●​ Managed priorities, incidents, and resource allocation across parallel workstreams in a production-oriented,
technology-driven environment
●​ Improved operational efficiency through process optimization and data-driven decisions within high-volume
digital manufacturing workflows

CAD Team Lead | April 2022 – August 2022
●​ Coordinated team workload, task prioritization, and delivery timelines
●​ Provided technical guidance and conducted quality reviews
●​ Supported onboarding and knowledge sharing within the team

CAD Technician | June 2021 – April 2022
●​ Performed technical tasks in accordance with specifications and quality standards
●​ Collaborated with internal teams to resolve technical and production-related issues
Kyiv International School | August 2018 - August 2022

Assistant to the head of the group "Dramatic Art"
●​ Managed lighting and sound during rehearsals and live performances
●​ Organized and coordinated children’s concerts and theatrical productions
●​ Created stage props and supporting materials for performances
●​ Organized and managed the technical aspects of photo shoots
●​ Operated and managed a recording studio

EDUCATION

National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”
Master’s Degree — Medical Devices & Systems, 2018
Bachelor’s Degree — Instrument Engineering, 2017

IT School "GoIT" 2025-2026 (In progress)
Data Analysis
AI Automator​

CERTIFICATIONS & TRAINING

Cross-Cultural Communication — KMBS · Progressive Discipline for Leaders · Six Sigma Yellow Belt · Critical
Thinking for Better Decision Making · Company Motivation Management

LANGUAGES

• English — Fluent​ ​ • Ukrainian — Native