Тетяна

Customer Support Representative
Stogniy Tetyana
E-mail: [open contact info](look above in the "contact info" section),
Phone: [open contact info](look above in the "contact info" section)

Personal information:
Age: 39 year
The marital status: Married, three children (2,11 and 14 years old)
Adress: Brovarskiy region , village Pogreby(7 km from Kiev)

Job Objective:
To be arranged for interesting work with worthy payment

Education:
2003-2009 National technical university of Ukraine "Kiev polytechnical institute"
(Master`s degree)
Faculty: Institute of the applied and system analysis
Speciality: Intellectual systems of decision-making in business

Computer skills:
MS WINDOWS, MS Excel, MS Word, MS Access

Language skills:
Russian, Ukrainian native
English language: intermediate
German language: elementary

QUALIFICATIONS:
2004-2006 English language (London School of English, Kiev)
2006-2009 German language (Goethe - institute, Kiev)

Employment History:
Company: 1с Accounting and trade, Kiev
Position: sales manager of the telemarketing centre
The work period: November 2009 - August 2010
Responsibilities and activities:
1. Searching of new clients by technology of cold calls
2. Carrying out of marketing actions
3. Consulting on company products and services

Company: Fort-labs, Kiev
Position: sales manager
The work period: September 2010 - August 2011
Responsibilities and activities:
1. Sale of 1C software products;
2. Expansion of client base;
3. Working with existing clients;
4. Working with documents.

August 2011 – December 2018 - a maternity leave

Company: Volia&Datagroup
Position: call center operator
The work period: January 2019 till now
Responsibilities and activities:
Receiving of incoming calls, consulting on technical issues

Personal qualities:
Analytical skills, high learnability, responsibility