Ukraine's #1 job service
- File
Даниил
Начальник гуманітарного центру
Age:
22 years
City:
Poltava
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/17046553/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Danyil Kluban
Birthday: December 31, 2003 (22 y.o)
Residing: Odesa
Phone number: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Work experience:
NGO Desyate Kvirtya - under the Mercy Corps project/ ГО Десятя квітня під проектом Мерсі Корпс
September 2025-Till now
- Provided timely and accessible information to beneficiaries regarding the Organization’s assistance through the hotline, Telegram chat, and other official communication channels.
- Delivered high-quality initial consultations to individuals seeking assistance via phone, online chat, and other communication platforms.
- Assessed beneficiaries’ needs and referred clients to relevant specialists (legal, social, psychological support) within the Organization or to partner and external organizations.
- Conducted Post-Distribution Monitoring (PDM) surveys to collect feedback on humanitarian assistance and assess beneficiary satisfaction and needs.
- Contacted and invited eligible beneficiaries to receive humanitarian assistance in accordance with project criteria and procedures.
- Collected, analyzed, and documented information on beneficiaries’ needs to support the development of accurate statistics and improve protection-related programs.
- Entered and maintained daily records of completed work in the Organization’s internal reporting and data management systems.
IRC – International Rescue Committee / Міжнародний комітет порятунку
Monitoring, Evaluation, Accountability and Learning Assistant
December 2024-September 2025
- Work on the hotline (processing incoming calls, entering feedback from people from suggestion boxes)
- Evaluation of the effectiveness and efficiency of programmes and projects
- Development and implementation of evaluation methods and criteria.
- Collecting, processing and analysing quantitative and qualitative data related to the organisation's activities
-Use of statistical methods to analyse programme effectiveness.
-Preparation of analytical reports based on the results of evaluation and monitoring.
-Prepare reports for management on project implementation, training and evaluation.
-Collaborate with other departments and external partners to ensure programme effectiveness.
-Presenting results and recommendations for process improvement.
IRC – International Rescue Committee / Міжнародний комітет порятунку
(Driver with Child Protection team)
August 2024 – December 2024
RESPONSIBILITIES:
• Based on the pre-determined schedule, transport Child Protection team conducting homebased care for patients with moderate to severe mental health conditions across Odesa/ Mykolaiv/ Kherson region.
• Ensure the safety and security of the passengers, the goods and the vehicle.
• Immediately report accidents, breakdowns and needs of repair and general maintenance/service.
• Respect the local traffic regulations and the IRC logistical/vehicle policies at all times.
• Maintain the logbook for all trips.
• Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc.
• In liaison with the line manager, arrange for repairs and servicing.
• Ensure the assigned vehicle has all the necessary documents and equipment.
Sales manager. Client support representative. – Фахівець з продажів. Представник відділу пітримки клієнтів.
May 2023 - August 2024
RESPONSIBILITIES:
• Provided information and assistance to clients in selecting products.
• Delivered ongoing technical and informational support.
• Managed large volumes of database records.
• Operated internal CRM systems and various software applications.
• Prepared monthly reports.
“NOVA POSHTA” – Client support and conflict resolution representative. – Фахівець підтримки клієнтів, а також вирішень конфліктних ситуацій.
August 2022 – May 2023
RESPONSIBILITIES:
• Processed and managed customer orders with precision and efficiency.
• Provided expert consultation on products and services to enhance customer satisfaction.
• Maintained comprehensive order documentation to ensure accuracy and compliance.
• Collaborated in resolving delivery and payment inquiries to streamline operations.
• Monitored order statuses to provide timely updates to clients.
• Registered and addressed customer complaints and suggestions to improve service quality.
• Compiled and presented performance reports to highlight key metrics and outcomes. - Fostered strong business relationships with clients to drive loyalty and retention.
• Conducted analysis of customer needs and preferences to tailor offerings effectively. - Ensured adherence to contract terms and conditions to maintain high standards of service.
EDUCATION
Yaroslav Mudryi National Law University in Kharkiv - Bachelor
2021 – 2025 year (Full-time education. Unfinished yet.)
Faculty of Prosecutor's Office and Criminal Justice
Skills: Languages:
• Experienced PC user, Knowledge of CRM, Word,
Excel, Outlook; • English – A2
• Fast learning; • Russian – Fluent
• Multitasking; • Ukrainian – Native
• Ability to work in a team;
• Self-motivation;
• Empathy;
• Adaptability
Birthday: December 31, 2003 (22 y.o)
Residing: Odesa
Phone number: [
Email: [
Work experience:
NGO Desyate Kvirtya - under the Mercy Corps project/ ГО Десятя квітня під проектом Мерсі Корпс
September 2025-Till now
- Provided timely and accessible information to beneficiaries regarding the Organization’s assistance through the hotline, Telegram chat, and other official communication channels.
- Delivered high-quality initial consultations to individuals seeking assistance via phone, online chat, and other communication platforms.
- Assessed beneficiaries’ needs and referred clients to relevant specialists (legal, social, psychological support) within the Organization or to partner and external organizations.
- Conducted Post-Distribution Monitoring (PDM) surveys to collect feedback on humanitarian assistance and assess beneficiary satisfaction and needs.
- Contacted and invited eligible beneficiaries to receive humanitarian assistance in accordance with project criteria and procedures.
- Collected, analyzed, and documented information on beneficiaries’ needs to support the development of accurate statistics and improve protection-related programs.
- Entered and maintained daily records of completed work in the Organization’s internal reporting and data management systems.
IRC – International Rescue Committee / Міжнародний комітет порятунку
Monitoring, Evaluation, Accountability and Learning Assistant
December 2024-September 2025
- Work on the hotline (processing incoming calls, entering feedback from people from suggestion boxes)
- Evaluation of the effectiveness and efficiency of programmes and projects
- Development and implementation of evaluation methods and criteria.
- Collecting, processing and analysing quantitative and qualitative data related to the organisation's activities
-Use of statistical methods to analyse programme effectiveness.
-Preparation of analytical reports based on the results of evaluation and monitoring.
-Prepare reports for management on project implementation, training and evaluation.
-Collaborate with other departments and external partners to ensure programme effectiveness.
-Presenting results and recommendations for process improvement.
IRC – International Rescue Committee / Міжнародний комітет порятунку
(Driver with Child Protection team)
August 2024 – December 2024
RESPONSIBILITIES:
• Based on the pre-determined schedule, transport Child Protection team conducting homebased care for patients with moderate to severe mental health conditions across Odesa/ Mykolaiv/ Kherson region.
• Ensure the safety and security of the passengers, the goods and the vehicle.
• Immediately report accidents, breakdowns and needs of repair and general maintenance/service.
• Respect the local traffic regulations and the IRC logistical/vehicle policies at all times.
• Maintain the logbook for all trips.
• Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc.
• In liaison with the line manager, arrange for repairs and servicing.
• Ensure the assigned vehicle has all the necessary documents and equipment.
Sales manager. Client support representative. – Фахівець з продажів. Представник відділу пітримки клієнтів.
May 2023 - August 2024
RESPONSIBILITIES:
• Provided information and assistance to clients in selecting products.
• Delivered ongoing technical and informational support.
• Managed large volumes of database records.
• Operated internal CRM systems and various software applications.
• Prepared monthly reports.
“NOVA POSHTA” – Client support and conflict resolution representative. – Фахівець підтримки клієнтів, а також вирішень конфліктних ситуацій.
August 2022 – May 2023
RESPONSIBILITIES:
• Processed and managed customer orders with precision and efficiency.
• Provided expert consultation on products and services to enhance customer satisfaction.
• Maintained comprehensive order documentation to ensure accuracy and compliance.
• Collaborated in resolving delivery and payment inquiries to streamline operations.
• Monitored order statuses to provide timely updates to clients.
• Registered and addressed customer complaints and suggestions to improve service quality.
• Compiled and presented performance reports to highlight key metrics and outcomes. - Fostered strong business relationships with clients to drive loyalty and retention.
• Conducted analysis of customer needs and preferences to tailor offerings effectively. - Ensured adherence to contract terms and conditions to maintain high standards of service.
EDUCATION
Yaroslav Mudryi National Law University in Kharkiv - Bachelor
2021 – 2025 year (Full-time education. Unfinished yet.)
Faculty of Prosecutor's Office and Criminal Justice
Skills: Languages:
• Experienced PC user, Knowledge of CRM, Word,
Excel, Outlook; • English – A2
• Fast learning; • Russian – Fluent
• Multitasking; • Ukrainian – Native
• Ability to work in a team;
• Self-motivation;
• Empathy;
• Adaptability
Similar candidates
-
Директор операційний, регіональний менеджер
Poltava, Kyiv , more 3 cities -
Керівник с/г підприємства, керуючий, головний інженер, механік
Poltava, Dnipro , more 3 cities -
Директор підприємства
Poltava, Dnipro , more 4 cities -
Начальник відділу охорони
Poltava, Dnipro , more 8 cities -
Заступник директора відділення
Poltava, Dnipro , more 5 cities -
Керівник розподільчого центру
Poltava, Kyiv , more 2 cities
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/17046553/