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Oleksandra Boryslavska
Ukraine | Remote-friendly

Email: [open contact info](look above in the "contact info" section)| Phone: [open contact info](look above in the "contact info" section)

Profile Summary
Dynamic and results-driven Head of Customer Support with over 5 years of progressive
experience in customer relations, fraud prevention, and financial operations. Skilled in
communication, problem-solving, and leading cross-functional teams. Holds a Master’s
degree in Financial Mathematics.

Professional Experience

Head of Customer Support
MarketsVox Ltd | Full-time | Sep 2023 – Present | London, UK (Remote)

• Lead and supervise the support team, providing guidance, coaching, and fostering a
collaborative work environment.

• Monitor team and individual performance

• Oversee the smooth and efficient operation of daily support tasks, such as ticket queue
management and service request handling

Fraud Prevention Specialist
Qurate Retail Group | Apr 2022 – Sep 2023 | Cracow, Poland

• Investigated and prevented fraudulent activities, ensuring compliance with internal
policies.
• Collaborated with cross-functional teams to strengthen fraud detection measures.
• Improved case resolution time by implementing analytical approaches.

• Assessed risk and took decisive action to protect the company and customers from
financial loss.

• Exercised authority to close customer accounts and flag addresses, phone numbers, credit
cards, IPs, and other risk indicators to prevent future fraudulent activity.
Clearing Associate
Qurate Retail Group | Apr 2020 – Sep 2023 | Cracow, Poland

• Managed financial clearing operations and reconciliations.
• Conducted analytical reviews to improve accuracy and efficiency.
• Clearing of accounts and/or transactions based on accounts analysis according to market
standards and needs.

• Monitoring and clarification of differences on customers accounts and making corrections
if needed.

Receptionist
Vienna House Andel's | Aug 2019 – Apr 2020 | Łódź, Poland

• Delivered front-desk support, ensuring high-quality guest service.
• Coordinated bookings, inquiries, and administrative tasks.
• Recognized for strong multitasking and communication skills.

Education
University of Lodz | Master’s Degree in Financial Mathematics | 2014 – 2020
• Specialized in analytical problem-solving, quantitative methods, and statistical modeling.

Languages
• Ukrainian – Native

• English – Upper-Intermediate (B2)

• Polish – Advanced (C1)

Technical Skills
Excel, Google Sheets, CRM systems, Jira, SAP, HubSpot, Intercom, Citrix, Basic SQL