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Customer support representative
Considering positions:
Customer support representative, Менеджер роботи з клієнтами, Менеджер з продажу, Диспетчер, Операційний менеджер, Оператор кол-центру, Спеціаліст техпідтримки, Тимлід
Age:
37 years
City of residence:
Lviv
Ready to work:
Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17053969/
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Artem Korolenko
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SUMMARY
Results-driven Operations & Customer Experience Manager with over 3 years of experience leading remote teams, optimizing workflows, and
building strong client relationships across the U.S. and Europe. Proven track record in streamlining operations, improving service efficiency, and
driving customer satisfaction in fast-paced environments.
EXPERIENCE
Operations Manager
Windows Repair Company Dec 2022 - Present, USA (Remote)
• Led ten technician teams across NYC, ensuring smooth workflow and timely project completion.
• Managed client relationships, delivering consistent updates via calls, chats, and Tidio platform.
• Oversaw parts ordering and scheduling, optimizing resources to reduce project delays.
• Handled complex operations normally requiring 2-3 staff members, achieving cost savings.
• Monitored and resolved service tickets, improving response efficiency and customer satisfaction.
Customer Care Manager
Bermuda Dunes Repair Dec 2022 - July 2023, Los Angeles, CA (Remote)
• Generated weekly reports with key customer service metrics, supporting data-driven decisions.
• Developed customer service scripts, improving quality and consistency across support team.
• Streamlined processes, reducing average call times by 3 minutes.
• Designed and implemented customer feedback surveys, identifying actionable insights.
• Collaborated with marketing and sales to align services with client expectations.
Assistant to General Manager
Ochis Eyewear Dec 2022 May 2023, Kyiv, Ukraine
• Supported CEO in daily business operations, ensuring smooth workflow.
• Prepared weekly schedules, ordered supplies, and assisted in staff training.
• Performed financial reconciliations between ledgers, banks, and credit accounts to ensure accuracy.
Customer Support Manager
San Diego Appliance Repair Aug 2022 - Dec 2022, San Diego, CA (Remote)
• Handled inbound and outbound calls between customers and technicians, ensuring service quality.
• Managed service requests via Yelp, improving response time and customer experience.
• Promoted additional services, enhancing customer lifetime value.
Customer Support Manager
Delfast E-Bikes Aug 2021 - Aug 2022, Kyiv, Ukraine
• Responded to customers via phone, email, and live chat, ensuring timely resolutions.
• Analyzed and reported product malfunctions to improve product reliability.
• Processed payments and refunds, coordinating with finance department.
• Collaborated with logistics to improve delivery efficiency.
EDUCATION
Bachelor in Management
DITB • Ukraine • Sep 2004 Jun 2009
CERTIFICATIONS
Google AI Basics
Google • Sep 2023 Nov 2023
SKILLS
Leadership & Team Management, Customer Relationship Management (CRM), Operations & Workflow Optimization, Problem Solving & Conflict
Resolution, Data Analysis & Reporting, Time Management & Prioritization
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SUMMARY
Results-driven Operations & Customer Experience Manager with over 3 years of experience leading remote teams, optimizing workflows, and
building strong client relationships across the U.S. and Europe. Proven track record in streamlining operations, improving service efficiency, and
driving customer satisfaction in fast-paced environments.
EXPERIENCE
Operations Manager
Windows Repair Company Dec 2022 - Present, USA (Remote)
• Led ten technician teams across NYC, ensuring smooth workflow and timely project completion.
• Managed client relationships, delivering consistent updates via calls, chats, and Tidio platform.
• Oversaw parts ordering and scheduling, optimizing resources to reduce project delays.
• Handled complex operations normally requiring 2-3 staff members, achieving cost savings.
• Monitored and resolved service tickets, improving response efficiency and customer satisfaction.
Customer Care Manager
Bermuda Dunes Repair Dec 2022 - July 2023, Los Angeles, CA (Remote)
• Generated weekly reports with key customer service metrics, supporting data-driven decisions.
• Developed customer service scripts, improving quality and consistency across support team.
• Streamlined processes, reducing average call times by 3 minutes.
• Designed and implemented customer feedback surveys, identifying actionable insights.
• Collaborated with marketing and sales to align services with client expectations.
Assistant to General Manager
Ochis Eyewear Dec 2022 May 2023, Kyiv, Ukraine
• Supported CEO in daily business operations, ensuring smooth workflow.
• Prepared weekly schedules, ordered supplies, and assisted in staff training.
• Performed financial reconciliations between ledgers, banks, and credit accounts to ensure accuracy.
Customer Support Manager
San Diego Appliance Repair Aug 2022 - Dec 2022, San Diego, CA (Remote)
• Handled inbound and outbound calls between customers and technicians, ensuring service quality.
• Managed service requests via Yelp, improving response time and customer experience.
• Promoted additional services, enhancing customer lifetime value.
Customer Support Manager
Delfast E-Bikes Aug 2021 - Aug 2022, Kyiv, Ukraine
• Responded to customers via phone, email, and live chat, ensuring timely resolutions.
• Analyzed and reported product malfunctions to improve product reliability.
• Processed payments and refunds, coordinating with finance department.
• Collaborated with logistics to improve delivery efficiency.
EDUCATION
Bachelor in Management
DITB • Ukraine • Sep 2004 Jun 2009
CERTIFICATIONS
Google AI Basics
Google • Sep 2023 Nov 2023
SKILLS
Leadership & Team Management, Customer Relationship Management (CRM), Operations & Workflow Optimization, Problem Solving & Conflict
Resolution, Data Analysis & Reporting, Time Management & Prioritization
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The candidate's resume is posted at https://www.work.ua/resumes/17053969/