Volodymyr

Volodymyr Fitsyk
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Prague, Czech Republic

PROFESSIONAL SUMMARY

Motivated and customer-oriented professional with experience in fast-paced, client-facing environments
including delivery services and warehouse operations. Skilled in communication, problem resolution,
multitasking, and delivering positive customer experiences. Fast learner with strong computer skills and the
ability to adapt quickly to new tools and processes. Ready to succeed in a Remote Customer Support
Representative role, fully aligned with EU timezones.

PROFESSIONAL EXPERIENCE

Courier Bolt 2023 – 2025
Provided customer-facing service by delivering orders accurately and on time.
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Communicated with customers to clarify delivery details and resolve issues quickly.
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Ensured high satisfaction by handling requests professionally and efficiently.
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Worked in a fast-paced environment requiring multitasking and quick decision-making.
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Warehouse Picker - Amazon 10/2022 – 12/2022
Picked and processed customer orders using scanners and digital systems.
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Maintained high accuracy and quality control to ensure positive customer outcomes.
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Followed strict procedures and met daily performance targets (speed, accuracy, KPIs).
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EDUCATION

Computer Engineering, 2018 – 2022
College of Electronic Devices, Ivano-Frankivsk

CORE SKILLS

Customer Communication Problem Solving & Conflict Resolution

Empathy & Active Listening Fast Learning & Adaptability

Strong Computer Literacy Multitasking & Time Management

Teamwork & Reliability Attention to Detail

Basic familiarity with Support tools (CRM, ticketing
systems)

LANGUAGES

Ukrainian — Native English — B2 Czech — A2-B1