Andriana

Andriana Ostash
PROFILE
Bachelor’s degree holder in WORK EXPERIENCE
Management with a strong interest in
developing a career in business and C U S T O M E R S U P P O R T R E P R E S E N TAT I V E — E V E R H E L P | S E P 2 0 2 4 –
management. Possess good PRESENT

communication skills, a responsible
• R E S P O N D T O C U S T O M E R I N Q U I R I E S V I A C H AT A N D E M A I L ,
attitude to work, and the ability to ENSURING HIGH-QUALITY SERVICE
learn quickly in a dynamic • T R A I N A N D O N B OA R D N E W T E A M M E M B E R S
environment. • M A I N TA I N A C C U R AT E D O C U M E N TAT I O N A N D C L I E N T R E C O R D S
• SUPPORT INTERNAL PROCESSES AND IMPROVE TEAM
EFFICIENCY
SKILLS • C O N S I S T E N T LY A C H I E V E M O N T H LY K P I O F 9 5 + % S I N C E J U N E
2025

Ticket management using Zendesk F A M I LY S T O R E M A N A G E R — G R O C E R Y S T O R E | M AY 2 0 2 2 – P R E S E N T

Data organization using • M A N A G E A C C O U N T I N G , F I N A N C I A L D O C U M E N TAT I O N , A N D
Excel/Google Sheets S U P P L I E R C O O R D I N AT I O N
• M A N A G E D AY - T O - D AY O P E R AT I O N S U S I N G P O S S Y S T E M A N D
User behavior tracking using
I N V E N T O R Y / A C C O U N T I N G S O F T WA R E
Amplitude • IMPLEMENT INTERNAL PROCESSES TO IMPROVE EFFICIENCY
CRM management (Solid). A N D AC C U R AC Y

Training, onboarding, and E N G L I S H T U T O R — J U S T S C H O O L & P R I VAT E T U T O R I N G | S E P 2 0 2 1 –
mentoring new team members FEB 2022

Basic accounting, financial • T U T O R E D S T U D E N T S I N D I V I D U A L LY A N D I N S M A L L G R O U P S ,
documentation, and supplier A DA P T I N G L E S S O N S TO S T U D E N T N E E D S
coordination
S A L E S A S S I S TA N T — K A R PA C H O F F ( J U N 2 0 2 1 - S E P 2 0 2 1 )
Fast learner with a responsible and
detail-oriented work approach • ASSISTED CUSTOMERS AND SUPPORTED SALES PROCESSES
• M A I N TA I N E D O R D E R A N D T R A N S A C T I O N R E C O R D S
English — Upper-Intermediate (B2)
C U S T O M E R - F A C I N G R O L E S ( WA I T E R , B A R I S TA ) — ( 4 F R I E N D S W H I S K E Y
B A R , WA L N U T H O U S E ) | S E P T E M B E R 2 0 1 8 - M A R C H 2 0 2 0 ;

• S E R V E D C U S T O M E R S I N FA S T- PA C E D E N V I R O N M E N T S A N D
A S S I S T E D W I T H O N B O A R D I N G N E W S TA F F ;
• M A N A G E D O R D E R S A N D D A I LY O P E R AT I O N S ;

EDUCATION
Bachelor in Management, Ivan Franko national
university of Lviv | Sep 2017 - Jun 2021
Successfully completed the Genesis Internal
AWARDS
Project Management Online School and
received a certificate with a 97% success rate.

[open contact info](look above in the "contact info" section) N Y Z H N I V O R O TA , U K R A I N E

[open contact info](look above in the "contact info" section)