Полина

Polina Bankova
-

[open contact info](look above in the "contact info" section)/06/2006

[open contact info](look above in the "contact info" section) -

9700, Eine, Oudenaarde -

-

SKILLS PROFILE

Event and banquet support Enthusiast with experience in bartending, barista work, and catering.Skilled in
and organisation customer service and teamwork. Currently pursuing a Bachelor’s in Hotel and
Restaurant Management, keen contribute to international hospitality environments.
Adapt quickly to new
circumstances
WORK EXPERIENCE
Problem-solving and conflict
resolution skills Barista
Multilingual abilities and quick Biscuit, Ukraine, Svitlovodsk / June 2023 - July 2023
new language learning skills
Preparing and serving hot and cold beverages, presenting and serving desserts and
Stress resistance snacks, providing friendly atmosphere and service, taking orders, managing cash and
card operations, working with POS system, managing clean and organised supplies
Teamwork and exellent
and desserts, managing opening and closing procedures, teaching new workers
customer service

Bartending and coctail Catering waitress
preparation skills, barista skills, Azerbaijan diaspora in Poltava, Ukraine, Poltava / December 2023 - May 2024
food and beverage service
Provided professional table service during events, banquets, and private parties,
Restaurant and hotel respecting traditions of azerbaijan culture, set up and arranged tables, dining areas,
operations knowledge and buffet stations according to event specifications, assisted with food and beverage
service, ensuring prompt delivery and high-quality presentation, cleaning the guests
tables during and after the event, good customer service
LANGUAGES
Waitress-Barista
Ukrainian (native)
Camelot, Ukraine, Svitlovodsk / January 2024 - March 2024
Russian (native)
Greeting guests politely and guiding them to the table, presenting menus and
English (upper intermediate) explaining about daily specials, making
recommendations, preparing and serving hot and cold beverages, taking orders
Bulgarian (upper
with all guests preferences, working with POS system, managing cash and card
intermediate)
transactions, serving orders properly, resetting a tables, following restaurant standards,
managing stock levels of all the supplies in the bar

Barista
Americano, Bulgaria, Sunny Beach / May 2024 - October 2024
Preparing and serving hot and cold beverages quickly and efficiently, friendly and
warm customer service, taking orders, operating POS system, managing cash and card
payments, keeping the kiosk clean, organised and stocked, managing opening and
closing procedures, serving non-english-speaking guests

Waitress-Barista-Bartender
Yastrebets, Bulgaria, Borovets / December 2024 - April 2025
Greeting guests politely, in professional manner anf guiding them to the table,
presenting menus and explaining about daily specials, making
recommendations, preparing and serving hot and cold, alcohol and non-alcohol
beverages, taking orders with all guests preferences, working with POS system,
managing cash and card transactions, serving orders properly, resetting a tables,
following hotel standards, managing stock levels of all the supplies in the bar, room
service

Bartender
Viking Beach Bar, Bulgaria, Sunny Beach / June 2025 - September 2025
Preparing and serving different types of alcohol and non-alcohol drinks, according
to standards and preferences of guests, mostly night shifts, provinding frendly
atmosphere, good customer service, managing cash transactions, working with POS
system, serving non-english-speaking guests, keeping the bar clean, restocked and
organised through and after the shift

EDUCATION

Bachelor of Science (B.Sc.) in Hotel and Restaurant Management
Poltava University of Economics and Trade (PUET), Ukraine, Poltava / August 2023
Leading higher education institution in Ukraine, recognized for its strong programs
in business, hospitality, and management. I'm gaining practical and theoretical
knowledge in hospitality operations, customer service, event management, and
restaurant administration. But at the moment studying online

Complete secondary education (grades 1–11)
Intellect Lyceum, Ukraine, Svitlovodsk / September 2012 - July 2023
The school is well-known for intensive study of English and other languages, in-depth
study of historical sciences, economics, advanced study of Ukrainian philology