Марія

MARIA ILIUSHCHENKO
mob. [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Dedicated and hard-working humanitarian with experience in protection activities,
humanitarian aid programs, administrative assistance within humanitarian sector. I am fluent
in Ukrainian, Russian and English.

KEY SKILLS
❖ Experience in protection activities, humanitarian aid programs, administrative tasks
❖ Languages: Ukrainian (Fluent), English (C2), Russian (Fluent)
❖ Strong interpersonal and communication skills: verbal/non-verbal and written
communication skills
❖ Ability to manage complex data as well as large amount of information
❖ Critical, problem-solving and conflict management skills
❖ Planning and time management abilities
❖ Prot6, Microsoft Office Suite
❖ Strong familiarity with protection, cooperation with partner organizations

WORK EXPERIENCE
Case Management Coordinator 12/2024 – Present
Terre des hommes
• Development of strategy, technical guidance, and oversight of Terre des hommes protection
case management activities in Ukraine.
• Case review and consultation for the social workers’ team on case actions.
• Support, training, and mentorship for the Protection Department team.

Senior Protection of Family Links Field Officer 04/2024 – 08/2024
International Committee of the Red Cross
(urgent relocation due to family matters)
• Opened tracing requests, human remains requests etc
• Maintained contacts with families of missing/captured persons and other enquirers, learned
about their unique situation, needs, and requests
• Provided necessary support to families of missing/captured persons within ICRC’s
modalities of work
• Analyzed each case to gather the relevant information, photo/video evidence, witness
testimony
• Developed an in-depth knowledge of the missing caseload and an appropriate follow-up
action
 • Managed data entry procedures according to ICRC’s policies
• Carried out regular calls to families of missing/captured
• Organized and carried out sensitization sessions with families of missing/captured and
authorities
• Supported gatherings of families and, together with Protection colleagues, maintained
regular contact with family associations

Ukrainian Refugee Assistance 06/2022 – 12/2023
Canadian Red Cross
(Project was closed)

• Assisted staff in routine and emergency operations as required
• Managed communications with refugees at their arrival point at the immigration in Toronto
International Airport
• Performed triage on refugee’s needs in cooperation with other staff members to provide
necessary support
• Communicated with internal and external parties to assist in protections and settlement of
refugees
• Conducted research to support new initiative proposals for feasibility and cost effectiveness
• Participated in work groups, meetings, conferences, consultations with other agencies and
partners humanitarian and emergency relief-related matters
• Maintained and updated activity logs and tabulated results on a daily basis

Project Assistant 02/2021 – 05/2022
Anti – HIV Fund

• Wrote reports, articles, monthly digests etc.
• Managed database and monitored the effectiveness of projects and activities
• Organized and supported meetings, wrote meeting minutes
• Assisted in producing response reports, recommendations and proposals for projects
• Networked and built trusting working relationships with local staff and community
members

EDUCATION
Master’s Degree in Marketing Communications
Greenwich University London, United Kingdom
Bachelor’s Degree in International Relations
Dnipro State University, Ukraine