Viacheslav

Viacheslav Popov
Customer Support / Technical Support (Remote)

Düsseldorf, Germany (Remote-ready)
Email: [open contact info](look above in the "contact info" section) | LinkedIn: [open contact info](look above in the "contact info" section)

Profile
Customer‑focused Technical Support / Operations specialist with an engineering background and
hands‑on experience in service, QA, and technical coordination. Strong problem‑solver, clear
communicator, and fast learner. Comfortable working remotely, handling tickets, documenting issues,
and collaborating with cross‑functional teams in international environments.

Core Skills
• Customer & Technical Support
• Issue analysis & resolution
• Ticket handling (Jira‑style workflows)
• Bug reporting & QA mindset
• Process documentation
• Cross‑team communication
• Data handling (Excel / Sheets)
• Remote work & async collaboration

Professional Experience

Technical / Operations Support

ASPIRANTES VERTIKAL GRÜN GmbH | Oct 2024 – Jun 2025 - Supported field teams by coordinating
tasks, tracking issues, and documenting technical solutions - Acted as a point of contact between teams
to resolve operational problems efficiently - Improved workflows by proposing practical, time‑saving
solutions

Technical Support Engineer (Field Service)

PAYBOX | Apr 2020 – Aug 2021 - Provided technical support for 100+ payment terminals (hardware &
software) - Diagnosed issues, performed fixes, and ensured high service availability - Created
troubleshooting checklists that reduced resolution time

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Product / Quality Support (QA)

NEATPEAK (IT) | Sep 2021 – Oct 2022 - Tested product features, APIs, and UI; verified bug fixes -
Reported issues clearly and collaborated with developers and data teams - Contributed to test
automation (Selenium, Postman)

Technical Operations / Installation

Vodafone Project (Private) | Aug 2019 – Feb 2020 - Installed and maintained technical equipment
following strict safety standards - Documented work results and suggested improvements

Education
Bachelor of Engineering (B.Eng.) – Mechanical Engineering
Dynamics & Strength of Machines
Odessa National Polytechnic University | 2015–2019

Tools
• Jira, SQL (basic)
• Selenium, Postman (basic)
• MS Excel / Google Sheets
• Technical documentation tools

Languages
• Ukrainian – Native
• Russian – Fluent
• German – B2
• English – A2 (actively improving)

Work Preferences
• Remote / Distributed teams
• International environment
• Growth from Junior / Associate level
• Laptop‑based work, location‑independent

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