Марія

Mariia Shutak
Toronto, Canada
647-963-8961 | [open contact info](look above in the "contact info" section)
OBJECTIVE
Dedicated professional with diverse experience in customer service, hospitality, and volunteer work. Skilled in managing client relations, handling transactions, and maintaining high standards of service. Seeking a position where I can utilize my hospitality and administrative skills to contribute positively to team success.
HIGHLIGHTS OF QUALIFICATIONS
• Outstanding verbal and written communication skills; fluent in Ukrainian, English and Polish
• Able to work independently as well as with others
• Reliable, exhibits professionalism, takes initiative in getting things done
• Proficient in Microsoft Office Suite ( MS Word, MS Excel)
• Smart-Serve Certified
WORK EXPERIENCE
Restaurant “Kebab”, Yaroslavets, Poland June – September 2024
Bartender Cashier
• Provided prompt and friendly customer service, taking and processing orders efficiently, which increased customer satisfaction and contributed to repeat business.
• Handled cash and card transactions accurately, ensuring a secure and balanced register, minimizing errors, and enhancing daily operations.
• Prepared various drinks following standard recipes, contributing to a consistently high-quality customer experience.

Hotel “Maryna”, Bukovel, Ukraine January – May 2024
Receptionist
• Welcomed and assisted guests with check-in and check-out processes, creating a warm first impression and enhancing the hotel’s reputation for hospitality.
• Managed guest reservations and inquiries both in person and over the phone, facilitating smooth operations and ensuring guest satisfaction.
• Coordinated with housekeeping and maintenance teams to ensure rooms were prepared on time, improving overall efficiency and guest experience.

H&M, Tallinn, Estonia April – September 2022
Salesperson, Consultant Cashier
• Assisted customers with product selection, providing style advice and personalized recommendations, which improved customer satisfaction and encouraged repeat visits.
• Processed transactions at the register with accuracy and efficiency, ensuring a balanced till and a smooth checkout experience.
• Managed fitting rooms and maintained organized, visually appealing displays on the sales floor, enhancing the overall shopping environment.
• Monitored inventory levels, replenished stock as needed, and communicated low-stock items to management to prevent shortages.
• Supported store promotions by informing customers of ongoing sales and discounts, contributing to an increase in in-store revenue.

EDUCATION
Vinnytsia Pedagogical University, Vinnytsia, Ukraine
Management and Administration (Online) 2023 – Present
Vinnytsia Pedagogical University, Vinnytsia, Ukraine
Specialist of Historian Teacher, Archaeologist 2024