Vyacheslav

Slava (Vyacheslav) Zhegar
Remote Customer Support Specialist
Mobile: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
SUMMARY
Customer support professional with 15+ years of experience in tourism and travel operations. Strong skills in phone sales, booking management, logistics, customer communication, and problem solving. Proven ability to handle high-pressure situations, coordinate groups, and provide high-quality support. Fluent in English, Ukrainian, and Russian.
PROFESSIONAL EXPERIENCE
Self-employed / Tour Operator (Travel & Customer Support)
2007–2026
Organized and managed active hiking tours and travel programs for groups up to 24 people
Handled phone sales, booking, payments, and customer support
Coordinated logistics, transportation, accommodations, and schedules
Managed customer communication before, during, and after tours
Maintained and updated website, social media, and advertising campaigns
Created video content and marketing materials
Real Estate Agent (Ukraine)
2004–2008
Negotiated sales and handled client communication
Managed contracts and financial transactions
Environmental Engineering / Geophysics Roles
1995–2004
Early career experience in engineering and geophysics (background only)
KEY SKILLS
Customer support & phone communication
Booking & payment handling
Logistics & operations coordination
Sales & negotiation
Problem solving under pressure
Website management & online marketing
Excellent map and geography knowledge
Strong attention to detail
LANGUAGES
Ukrainian – Native
Russian – Native
English – Fluent
Polish, Slovak – Basic understanding
EDUCATION
Master’s Degree, Environmental Engineering (DTU, Denmark)
Bachelor’s Degree, Exploration Geophysics
LICENSE
Driving License (Category B)

---