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Work experience

Delivery manager

from 03.2022 to now (4 years)
Raiffeisen Bank, Київ (IT)

Key responsibilities
• Effectively managed Product Delivery of a Business Banking platform with
100K+ MAU and 14K logins per hour.
• Leading end-to-end delivery across multiple cross-functional teams (20+
Developers, QA, Data Engineers, DevOps, DBRE) to deliver high-quality
business features, drive platform transformation, and ensure operational
stability.
• Coordinating alignment between business stakeholders and engineering
teams on priorities, scope, timelines, and delivery risks.
• Owning delivery governance, including release planning, dependency
management, and cross-team coordination.
• Managing complex release and hotfix processes, coordinating product
roadmap delivery according to release plans.
• Identifying and mitigating risks, managing issue escalation and delivery
challenges.
• Implementation and continuous management of L2–L3 support processes,
including incident intake, escalation flows and collaboration with L1/L2
support.
• Facilitating effective cross-team collaboration with feature teams, platform
and support team.
• Maintaining stakeholder communication and providing regular delivery
reporting.
• Building and optimization of delivery processes using Agile & Scrum, Kanban
methodologies.
Key achievement/projects
• Successfully decommissioned a legacy business banking platform, achieving
annual savings of over 1m $.
• Delivered cost optimization initiative, achieving technological independence
and avoiding €1.75M in future OPEX and CAPEX
• Structured backlog of 500+ production bugs into a managed L2–L3 workflow,
reducing production bugs by 70% within 6 months and eliminating critical/
blocking issues.
• Enabled response to critical client issues within <2 hours, improving service
reliability and enhancing customer experience.
• Scaled the development team from 5 to 30+ specialists over three years,
supporting recruitment, onboarding, and team ramp-up processes.
• Ensured timely releases of product updates in alignment with business
expectations.

Release Manager/Project Coordinator

from 05.2019 to 03.2022 (2 years 11 months)
Raiffeisen Bank, Київ (IT)

Key responsibilities
• Managing the planning, tracking, and coordination of software releases and
updates.
• Overseeing deployment processes and ensuring timely and controlled
production delivery.
• Facilitating cross-team alignment, managing dependencies, and resolving blockers.
• Supporting onboarding activities, including system access, account setup, and technical permissions for team
members.
• Coordinating technical setup, including network access, accounts, and other environment requirements for
new team members.
Key achievement/projects
• Successfully applied the role-based approach across multiple teams, ensuring clear responsibilities and
accountability.
• Coordinated multiple releases, ensuring timely deployment and smooth handover between development and
operations teams.
• Streamlined onboarding processes, reducing ramp-up time for new team members.
• Proactively identified and resolved blockers for team members, maintaining project momentum and
minimizing delays.

Intern (Assistant Release Manager)

from 01.2019 to 05.2019 (5 months)
Raiffeisen Bank, Київ (IT)

Key responsibilities
• Assisting in planning, coordinating, and executing software releases across multiple environments
• Supporting release calendar management and tracking timelines, scope, and dependencies
• Preparing release documentation, reports, and stakeholder communication updates
• Contributing to improving release workflows by documenting best practices and lessons learned

Education

КПІ ім. Ігоря Сікорського

ТЕФ, Комп'ютерні науки, Київ
Higher, from 2015 to 2020 (5 years)

Additional education and certificates

Course PM+BA, Lemon.School

2023

Constructive communications within a team and making managerial decisions course, Stratoplan

2023

Management Skills Development Program, Stratoplan

2025

Knowledge and skills

• Стресостійкість
• Уміння аналізувати
• Управлінські навички
• Управління ІТ-проєктами
• Jira
• Confluence
• MS Excel
• Scrum
• Agile
• Kanban
• Project management
• Delivery management
• Operational Excellence
• Software Development Life Cycle
• IT project management
• Project management (production)
• Agile Methodologies
• Team Building
• Risk management
• Risk assessment
• Project coordination
• Conflict settlement
• Onboarding for staff
• Change management
• Agile & Waterfall Methodologies
• Project planning
• Team management
• Здатність до навчання
• Адаптивність
• Неконфліктність
• Відповідальність
• Ведення звітності
• Орієнтація на результат
• Уважність
• MS PowerPoint
• Управління командою
• Складання управлінської звітності
• Аналітичне мислення
• Waterfall
• Управління змінами
• Управління проєктами
• Робота в команді
• Організованість
• Тайм-менеджмент
• Координація команди
• Відкритість
• Цілеспрямованість
• Miro
• Доброзичливість
• Фасилітація

Language proficiencies

• Ukrainian — fluent
• English — above average