Тетяна

Tetiana Seniv
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Profile

Highly motivated and client-focused Chat Manager with strong communication skills. Skilled at
managing multiple conversations with speed and precision while maintaining a warm, brand-
consistent tone. Experienced in identifying customer needs, providing timely solutions, and
ensuring smooth coordination between clients and the internal creative team.

Professional Experience

IWG (International Workplace Group), Lviv, Ukraine
Community Manager
July 2021 – May 2023

 Successfully opened 2 business centers in Lviv city and helped to achive 80% occupancy
of the centers.
 Welcomed and onboarded clients, maintaining a high standard of customer service.
 Handled incoming calls and emails, ensuring timely and professional responses.
 Managed operational systems and performed administrative tasks including invoicing and
reporting.
 Conducted client negotiations, contract signings, and account management.
 Attracted new clients and maintained strong relationships with existing ones.
 Analyzed customer needs and market competition to develop service strategies.
 Ensured compliance with corporate culture, values, and service quality standards.

Hotel (Jam Hotel, Lviv Hotel), Lviv, Ukraine
Administrator / Reservations Manager
February 2018 – May 2020

 Managed guest reservations and ensured smooth check-in/check-out processes.
 Responded to customer inquiries, complaints, and special requests.
 Handled billing and booking systems, ensuring data accuracy and timely updates.
 Supported front desk operations and ensured high service satisfaction.
Education

Lviv State University of Life Safety

 Master’s Degree in Transport Technologies
 Bachelor’s Degree in Occupational Safety and Health

Key Skills

 Fast and friendly written communication
 Multitasking
 Customer-focused approach and problem-solving attitude
 High stress tolerance
 Strong organizational skills and attention to details
 Adaptability to different industries and communicational styles
 Analytical thinking and ability to identify client needs quickly

Additional Information

 Currently on maternity leave.
 Native Ukrainian, intermediate English, elementary Polish.