Oksana

OKSANA DZIUBA
Project Manager

ABOUT ME
PMI-certified Project Manager (CAPM) with Scrum expertise
(PSM I). I have three years of experience in an IT company as
both a Sales and Billing Support Manager, where I monitored
[open contact info](look above in the "contact info" section)
customer billing information, resolved billing-related requests,
[open contact info](look above in the "contact info" section)
and ensured accurate documentation for each account. I also
Telegram
collaborated closely with cross-functional teams to help
What’sApp
customers resolve technical issues remotely.
[open contact info](look above in the "contact info" section)
After that, I gained international experience in the aviation
LinkedIn industry in Dubai, where I enhanced my interpersonal and
Dubai, United Arab Emirates problem-solving skills in a fast-paced and multicultural
environment. Additionally, I completed a specialized Project
HARD SKILLS
Management course at Farionova School where I had a chance
Project planning
to apply my knowledge practically and created a personal pet
Project estimation
project covering full SDLC.
Project budgeting
Project Risks management PROFESSIONAL COURSES
Agile methodologies (Scrum, Project Manager Aug-Nov 2025
Kanban) Farionova School
Creating and maintaining Bilingua Project
documentation
During the course I have created Bilingua pet project, where I
Understanding of technical have practically completed the following tasks:
documentation and full SDLC Developed Project Vision and Scope
TOOLS Created UI Prototype for the platform
Jira, Defined Project Life Cycle and Methodology
Trello,
Created Stakeholder Register, Roles&Responsibilities
Confluence, Google Space
Chart, and Communication Plan
Slack, Miscrosoft Teams
GitHub, Postman Conducted full Project Estimation, Budget
SOFT SKILLS Identified, analyzed and monitored the possible risks,
Strong Interpersonal Skills created Risk Matrix
(proven in multicultual Created Change Management Plan
environment) Built Roadmap, Gantt Chart, and Sprints Visualization Map
Problem solving mindset
Managed backlog in Jira (including workflow and
Fast Adaptation
automation)
LANGUAGES
Took part in Test Planning and Monotored Metrics agains
Ukrainian - native
set KPIs
English - C1
German, Spanish - A2 Maintained the documentation
 EDUCATION Project Manager Jun - Aug 2024
GoIT
Farionova School
IT Project Management Bookworm Project
Aug - Nov 2025 During this course I have created Bookworm pet project, where I
have gained first practical knowledge in Project management
IT School GoIT (Kyiv) and completed the following tasks:
IT Project management
Created and maintained project documentation, including
Jun - Aug 2024
SOW, Mindmaps, WBS, Budgeting Plan, RACI Matrix, and

National University of Ostroh Risk Management Plan
Academy (Ostroh, Ukraine) Set up and organised Confluence space
Master of philology Built and managed the project backlog in Jira, definined
2012 - 2018 tasks and requirements

WORK EXPERIENCE

Business Class Flight Attandant
Emirates airline, Dubai Sep 2019 - Sep 2025

Monitored and ensured the safety and service procedures were followed and service goals were met
Collaborated with a new team on every flight, quickly building rapport to manage safe and efficient
flight operations
Handled unexpected issues calmly and made quick decisions while maintaining safety standards
and customer satisfaction.

Billing support manager
Kromtech, Ukraine Sep 2017 - Aug 2019

Monitoring billing cycles, ensuring invoices are accurate, managing payment schedules, and
resolving discrepancies.
Resolving client billing disputes, working with internal teams to clarify issues, and ensuring
resolution without damaging relationships.
Making sure that billing processes comply with company policies, legal requirements, and industry
standards.

Sales manager
Kromtech, Ukraine Mar 2015 - Jun 2017

Building and maintaining strong relationships with clients, understanding their needs, and offering
solutions that meet their personal and business objectives.
Negotiating deals, pricing, and contracts with clients in order to meet mutual satisfaction and
alignment with company goals.
Working toward company sales targets and KPIs, ensuring both revenue generation and constant
improvement of my personal sales skills.