Вікторія

Victoria Balukova
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · LinkedIn
Kyiv, Ukraine

PROJECT MANAGER
Project Manager experienced in delivering cross-functional digital projects and supporting a mobile app.
Skilled in workflow organization, product updates, gamification (quests), and large-scale community
campaigns. Manage digital store operations, app support tasks, and coordination between tech, design, and
content teams. Strong in requirements gathering, backlog management, and especially analytics — regularly
generating insights that improve product decisions. Capable of end-to-end project delivery from concept to
launch and performance evaluation.

SKILLS
Project & Process Cross-Functional Team Gamification & User
Management Coordination Engagement
Requirements Gathering & Product Analytics & Data-Driven Workflow Optimization & Task
Backlog Management Decision Making Automation

PROFESSIONAL EXPERIENCE
Project Manager | Strichka July 2024 - present
Lead the full product cycle for the Strichka mobile app, managing everything from requirement gathering
and backlog structuring to releases, testing, and quality assurance.
Coordinate a cross-functional team and maintain organized workflows, clear timelines, and effective
communication across design, development, and content.
Develop and launch gamification features such as quests, engagement mechanics, and community
campaigns that significantly increase user activity and retention.
Manage daily operations of Strichka Shop, including product setup, order processing, user support,
partner coordination, and continuous evaluation of sales performance.
Perform ongoing product and user analytics, transforming data into actionable insights that shape feature
improvements, content decisions, and overall product growth.
Project Manager | SoftSvit Oct 2023 - July 2024
Led and coordinated multiple projects, utilizing data analysis to optimize workflow efficiency.
Implemented automation tools to improve task execution and reporting processes.
Designed and maintained project tracking dashboards for real-time performance insights.
Project Manager | Freelance June 2022 - Oct 2023
Delivered 15+ projects on a top-performing freelance account, managing the full project cycle from client
onboarding to final delivery.
Ran requirement discovery sessions, created technical specifications, and ensured clear communication
throughout the project.
Coordinated designers and developers, tracked progress, and maintained deadlines.
Ensured quality control, risk management, and smooth delivery of digital products.
IT Manager | Procter&Gamble Dec 2021 - May 2022
Project Management: Managed three cybersecurity projects.
Process Improvement: Developed and improved IT procedures and policies.
Data Security: Ensured the security and integrity of company data.

EDUCATION LANGUAGES

Bachelor of Software Engineering Ukrainian - Native
National Technical University of Ukraine «Igor English - B2
Sikorsky Kyiv Polytechnic Institute»