Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17190568/

Work experience

Payments Operations Manager

from 03.2023 to now (3 years)
Sirka, маркетингова компанія, Дистанційно (Маркетинг, реклама, PR)

TG for connecting - @alexander_sirka

I manage daily payment operations for subscription-based mobile apps and e-commerce payment flows. Mostly working with Stripe, PayPal, Checkout.com, and native App Store/Google Play billing.

What I do:
- Oversee the full subscription lifecycle: trials, renewals, cancellations, refunds, one-time purchases.
- Handle chargebacks and disputes across both recurring and transactional payments. I coordinate with PSPs and risk teams, prepare documentation for representments.
- Monitor approval rates, decline reasons, and merchant account health. When something goes wrong, I dig in and fix it.
- Support scaling of paid acquisition by ensuring payment infrastructure stays stable even when traffic spikes
- Prepare internal reports on refunds, disputes, and payment success rates for cross-functional teams

Result: stable billing operations even during traffic surges, minimized losses from failed payments.

Billing & Payments Manager

from 12.2020 to 02.2023 (2 years 3 months)
TraffCore, Дистанційно (IT)

I was responsible for billing operations in high-volume subscription products.

What the role involved:
- Processing refunds and cancellations according to subscription policies.
- Investigating failed payments and transaction anomalies, figuring out why payments failed and how to fix them.
- Working with PayPal disputes and card chargebacks: gathering evidence, communicating with processors.
- Coordinating with support and product teams on payment-related issues.
- Contributing to approval rate improvements and reducing failed payments by analyzing decline reasons and testing different routing strategies.

Knowledge and skills

• Уважність
• Стресостійкість
• MS Excel
• Уміння аналізувати
• MS Office
• Google Sheets
• Google Docs
• Zendesk
• Jira
• Notion
• Slack
• PayPal
• Stripe
• Billing
• Аналітичне мислення
• Аналіз даних
• Здатність до навчання
• Формування зведених таблиць
• Робота в команді

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

@alexander_sirka