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Akintola

Customer support representative

Considering positions: Customer support representative, Customer service manager, Викладач програмування, HTML coder, SEO specialist, Recruiter, Sales manager, Call center operator, Фармер акаунтів, Linkbuilder
Age: 28 years
City of residence: Dnipro
Ready to work: Dnipro, Kyiv, Remote
Considering positions:
Customer support representative, Customer service manager, Викладач програмування, HTML coder, SEO specialist, Recruiter, Sales manager, Call center operator, Фармер акаунтів, Linkbuilder
Age:
28 years
City of residence:
Dnipro
Ready to work:
Dnipro, Kyiv, Remote

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AKINTOLA ROY AYODEJI
[open contact info](look above in the "contact info" section) &I [open contact info](look above in the "contact info" section) 0 telegram: @roy2625
Remote Customer Support Specialist

PROFESSIONAL SUMMARY

Customer Support professional with 11+ years of experience in high-responsibility communication
and customer-facing roles. Proven ability to handle inbound and outbound interactions, resolve
customer issues, and communicate clearly in high-pressure environments. Experienced in remote
support, customer retention, and service quality delivery.

CORE SKILLS

• Customer Care & Support • Remote Support & Troubleshooting Tools
• Inbound & Outbound Call Handling • CRM & Ticketing Systems
• Customer Retention & Escalation Handling • Problem Solving
• Professional Communication • Clear Documentation

PROFESSIONAL EXPERIENCE

Outbound Customer Care Specialist
GotYouBackSupport I 2025 - 2026
• Conducted outbound customer calls for product support and activation
• Guided customers through troubleshooting and software activation steps
• Addressed objections professionally while maintaining customer satisfaction and retention

Customer Care Representative
Access Bank I 2022 - 2023

• Handled inbound customer inquiries and servicce-related complaints
• Provided accurate information on banking products and account serrvices
• Maintained high service-quality standards and customer confidentiality

Aviation Weather Communication Officer
Airport Operations I 2015 - Present

• Delivered critical weather briefings to pilot before and during landing
• Operated effectively in a high-pressure, safety-critical environment
• Ensured flight safety through precise, timely communication

EDUCATION

• Higher National Diploma (HND) - World Meteorological Organization (WMO)
• Bachelor's Degree in Meteorology and English

AVAILABILITY REFERENCES
• Available for Remote Positions

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The candidate's resume is posted at https://www.work.ua/resumes/17191027/