Марія

MARIIA PALAMARCHUK
ADMINISTRATOR / OFFICE MANAGER / SALES
MANAGER

PROFILE
Responsible and well-organized administrator with 3 years of experience in
a private lyceum and experience as a Sales Manager. Strong
CONTACT communication skills, confident work with clients, documentation, and
CRM systems. Experienced in handling calls, correspondence, contracts,
[open contact info](look above in the "contact info" section) reports, and sales processes. English language knowledge is used in
professional communication.
[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
Odesa, Literaturna Str.10A
English Teacher
2021 - PRESENT
5 years of teaching experience, including work with young learners
SKILLS
Administrator – Private Lyceum 2023 - PRESENT
• CRM systems (client
• Managed daily administrative processes of a private educational institution
management, reporting)
• Worked with CRM system: client database management, tracking requests and
• Business correspondence (email, contracts
• Handled incoming and outgoing calls, emails, and client correspondence
messengers)
• Conducted school presentations and introductions for parents and students
• Phone communication and call • Prepared, signed, and maintained contracts and documentation
• Communicated with parents, teachers, and management
handling
• Prepared reports, internal documentation, and analytics
• Contract preparation and • Wrote communication scripts for calls and messages
document management
2023 - PRESENT
• Writing scripts and reports Sales Manager
• Customer-oriented approach • Worked with leads and clients through CRM
• Multitasking and stress resistance • Conducted client consultations and follow-ups
• Managed correspondence with potential and existing clients
• Strong organizational and • Improved sales communication through scripts and structured dialogues
communication skills • Prepared sales reports and performance summaries

EDUCATION
LANGUAGES
Associate Degree in Primary Education, with
2018-2022
• English — Upper-Intermediate qualification to teach English
• Ukrainian — Fluent Bachelor’s Degree in English Philology
2022-2025
• Russian — Fluent
Primary School Teacher with the right to teach
English
REFERENCE
Phone: [open contact info](look above in the "contact info" section)
Email : [open contact info](look above in the "contact info" section)