Анастасія

Anastasiia Kyrychenko
Customer Support Specialist (Remote) |
Client Communication & Operations
Customer-focused support specialist with experience in client communication,
issue resolution, scheduling, and remote operations. Strong background in
handling customer inquiries via messaging platforms, managing workflows, and
supporting clients throughout their journey. Detail-oriented, calm under pressure,
and experienced in working with international clients.

Contact Experience
Phone
2019-2022
[open contact info](look above in the "contact info" section)
Language Schools
English Teacher & Mentor
Email
[open contact info](look above in the "contact info" section) Key responsibilitie:

Address Communicated daily with customers and regarding schedules, progress, and inquiries
Resolved customers’ issues related to scheduling, payments, and expectations
Groningen, Netherlands
Managed onboarding and ongoing support for new clients
Telegram / WhatsApp Maintained records and client data using Google Workspace
— available Worked remotely with multiple clients simultaneously

Education
2015-2019
Bachelor’s Degree in English &
2022-present
German Language and Foreign Self-Employed
Literature
Kamianets-Podilskyi Ivan Ohienko National University Private English Teacher & Tutor
2025 | Professional in Human Resources Key responsibilities:
(PHR) Certification — successfully
completed
Institute of Human Resource and Handled client communication via Telegram, WhatsApp, and email
Leadership Development Managed scheduling, rescheduling, and payments
Built and maintained client workflows and records
2025 | Diploma Course in Human
Resolved client concerns and ensured a positive customer experience
Resource Management — successfully
completed Improved internal processes to increase efficiency and retention
Aakaro Consulting

Expertise 2025
Customer
HR Project — Recruitment & Onboarding Support
communication
Issue resolution
Designed a full hiring process for English teachers, including job description, criteria, and
Scheduling & responsibilities
coordination Built candidate pipeline using spreadsheets; evaluated candidates by experience, level, skills,
Remote work and fit
Time management Conducted candidate screening and selection based on established requirements
Developed onboarding documentation and task checklists for HR, IT, and team leads
Process improvement
Coordinated onboarding workflow including contracts, communication, and LMS access

Achievements:

Managed pipeline of 5 candidates → 5 screened → 1 hired
Offer acceptance rate: 100%
Time-to-hire: 10 days
Onboarding completion rate: 85%
Positive candidate satisfaction feedback

Language
English — C1
Ukrainian — Native
German — A2