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Customer support specialist
Considering positions:
Customer support specialist, Community manager, Customer success specialist, Risk support analyst, Фахівець служби підтримки, Фахівець тех. підтримки, Ком'юніті-менеджер, Модератор, Фахівець з безпеки
Age:
19 years
City of residence:
Rivne
Ready to work:
Remote, Rivne
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You can get this candidate's contact information from https://www.work.ua/resumes/17209936/
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LEVCHUK ROMAN
Customer Support & Community Specialist | SaaS /
Fintech / Web3
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Ukraine | Open for remote positions
SUMMARY STRENGTHS
Dedicated Customer Support & Web3 Specialist with hands-on experience in Fast Learning & High
real-time support, community operations, and user onboarding. Resolved Adaptability
complex requests, prevented conflicts, and improved workflows across Web3
and fintech environments. Strong foundation in cybersecurity helps detect Quickly master new
risks early and enhance user safety. Consistently improve engagement, platforms, workflows, and
documentation, and support efficiency in fast-paced teams. tools. Successfully switched
across Web3, fintech, and
technical support roles while
consistently improving
EXPERIENCE processes and user
experience.
Customer Support Specialist 08/2024 - Present
Expert Option Global Broker Remote Customer Support
Expertise
Delivered fast, clear support via live chat & email (payments, verification,
Handled high-volume
technical issues). Handled up to six chats simultaneously while maintaining
inquiries with accuracy and
high response quality.
empathy, maintained SLA
• Resolved 80% of cases independently; escalated complex issues with full standards, and resolved
context. complex account, payment,
• Maintained SLA and handled high-volume queues under pressure. and technical issues for
• Improved internal docs & user instructions, reducing repetitive inquiries. global users.
Ambassador / Content Creator (Web3) 01/2023 - Present Community
Freelance Remote Management &
Conflict Prevention
Created educational content, supported users with onboarding, and
Enhanced team efficiency by
contributed to product testing and community growth in Web3 projects.
facilitating open
• Created simple educational content for crypto users (wallets, onboarding, communication and
platform guides). resolving conflicts, leading
• Helped newcomers set up wallets & navigate platforms safely. to a 30% increase in team
• Participated in testnets, user research, and product feedback cycles. productivity.
• Built trust in Web3 communities through clear communication.
Effective
Customer Support & Community 09/2024 - 08/2025
Communicator
Moderator Frequently lauded for clear
Yamato Legends Rivne, UA and concise communication
with international customers,
Supported users in real time during updates & incidents, ensuring stable team members, and
communication. stakeholders which greatly
• Moderated chats, prevented conflicts, and guided new members. increased understanding and
• Resolved technical issues and coordinated with admins to escalate critical led to better results.
cases.
• Improved community engagement by ~30% through structured
communication.
Internet Technician 06/2024 - 07/2024
Nash Prostir Rivne, UA
Resolved common connectivity issues through rapid troubleshooting.
• Installed & configured routers and network equipment.
• Diagnosed connectivity issues and provided basic troubleshooting.
• Ensured stable service performance for multiple clients.
EDUCATION SKILLS
Cybersecurity and Information 2022 - 2026 Hard Skills
Protection Customer Support (chat & email)
Rivne Vocational College, NULES Ukraine Rivne, UA Technical Troubleshooting
Risk Detection Scam Prevention
LANGUAGES Community Moderation
Workflow Optimization Web3
Ukrainian Native English Advanced
CRM Systems
Polish Beginner German Beginner Cybersecurity Basics
Soft Skills
Communication Skills
Problem Solving Empathy
Attention to Detail Adaptability
Time Management
Tools
Notion Zendesk Intercom
Slack Google Workspace
Project Management Tools
Discord / Telegram (Moderation)
CERTIFICATION
Cybersecurity & Network
Security Certification
Cisco Networking Academy -
cybersecurity fundamentals,
network defense, endpoint
security, IoT systems.
Digital & Information
Security Certification
Prometheus - practical training
in internet safety, information
hygiene, online threat protection.
English for Freelancers
Genius Space - professional
communication & client-
interaction skills for remote work.
Customer Support & Community Specialist | SaaS /
Fintech / Web3
[
[
Ukraine | Open for remote positions
SUMMARY STRENGTHS
Dedicated Customer Support & Web3 Specialist with hands-on experience in Fast Learning & High
real-time support, community operations, and user onboarding. Resolved Adaptability
complex requests, prevented conflicts, and improved workflows across Web3
and fintech environments. Strong foundation in cybersecurity helps detect Quickly master new
risks early and enhance user safety. Consistently improve engagement, platforms, workflows, and
documentation, and support efficiency in fast-paced teams. tools. Successfully switched
across Web3, fintech, and
technical support roles while
consistently improving
EXPERIENCE processes and user
experience.
Customer Support Specialist 08/2024 - Present
Expert Option Global Broker Remote Customer Support
Expertise
Delivered fast, clear support via live chat & email (payments, verification,
Handled high-volume
technical issues). Handled up to six chats simultaneously while maintaining
inquiries with accuracy and
high response quality.
empathy, maintained SLA
• Resolved 80% of cases independently; escalated complex issues with full standards, and resolved
context. complex account, payment,
• Maintained SLA and handled high-volume queues under pressure. and technical issues for
• Improved internal docs & user instructions, reducing repetitive inquiries. global users.
Ambassador / Content Creator (Web3) 01/2023 - Present Community
Freelance Remote Management &
Conflict Prevention
Created educational content, supported users with onboarding, and
Enhanced team efficiency by
contributed to product testing and community growth in Web3 projects.
facilitating open
• Created simple educational content for crypto users (wallets, onboarding, communication and
platform guides). resolving conflicts, leading
• Helped newcomers set up wallets & navigate platforms safely. to a 30% increase in team
• Participated in testnets, user research, and product feedback cycles. productivity.
• Built trust in Web3 communities through clear communication.
Effective
Customer Support & Community 09/2024 - 08/2025
Communicator
Moderator Frequently lauded for clear
Yamato Legends Rivne, UA and concise communication
with international customers,
Supported users in real time during updates & incidents, ensuring stable team members, and
communication. stakeholders which greatly
• Moderated chats, prevented conflicts, and guided new members. increased understanding and
• Resolved technical issues and coordinated with admins to escalate critical led to better results.
cases.
• Improved community engagement by ~30% through structured
communication.
Internet Technician 06/2024 - 07/2024
Nash Prostir Rivne, UA
Resolved common connectivity issues through rapid troubleshooting.
• Installed & configured routers and network equipment.
• Diagnosed connectivity issues and provided basic troubleshooting.
• Ensured stable service performance for multiple clients.
EDUCATION SKILLS
Cybersecurity and Information 2022 - 2026 Hard Skills
Protection Customer Support (chat & email)
Rivne Vocational College, NULES Ukraine Rivne, UA Technical Troubleshooting
Risk Detection Scam Prevention
LANGUAGES Community Moderation
Workflow Optimization Web3
Ukrainian Native English Advanced
CRM Systems
Polish Beginner German Beginner Cybersecurity Basics
Soft Skills
Communication Skills
Problem Solving Empathy
Attention to Detail Adaptability
Time Management
Tools
Notion Zendesk Intercom
Slack Google Workspace
Project Management Tools
Discord / Telegram (Moderation)
CERTIFICATION
Cybersecurity & Network
Security Certification
Cisco Networking Academy -
cybersecurity fundamentals,
network defense, endpoint
security, IoT systems.
Digital & Information
Security Certification
Prometheus - practical training
in internet safety, information
hygiene, online threat protection.
English for Freelancers
Genius Space - professional
communication & client-
interaction skills for remote work.
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The candidate's resume is posted at https://www.work.ua/resumes/17209936/