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Марко
Compliance analyst
Considering positions:
Compliance analyst, Anti fraud specialist, Risk manager, Customer support representative
Age:
21 years
City of residence:
Kremenchuk
Ready to work:
Kremenchuk, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17212213/
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MARKO MAKARENKO [open contact info ](look above in the "contact info" section)
tg: @hailraeve
PAYMENT OPERATIONS MANAGER
ABOUT ME
Customer Support and AML/KYC specialist with experience in the gambling industry. Skilled in
handling customer requests, account verification, and payment issues.
Experienced in document checks, transaction monitoring, and detecting suspicious activity in line
with company policies and regulations. Strong communication skills, confident user of CRM tools
and payment systems, with a good balance between customer service and security.
S OF T S KI L L S EDUCAT I ON
Teamwork
O.M. BEKETOV NATIONAL
Time Management UNIVERSITY OF URBAN
Effective Communication ECONOMY IN KHARKIV
Computer Science Specialist
HARD S KI L L S 2021-2025
MS Office, Google Docs
CRM Systems (Freshdesk, Zendesk)
ChatGPT, Grok, Gemini, Copilot, VEO L ANGUAGE
HTML, CSS base level
English - B2
Deposits / Withdrawals processing
Ukranian - native
AML / KYC verifications
Russian - native
Anti-fraud monitoring (multi-account, bonus-
abuse)
WORK EXPERI ENCE
SoftVision Interactive LTD, Remote
July 2025 - August 2025
Customer Support
Provided high-quality customer support across
multiple channels: live chat, email, and
ticketing system
Guided customers through issue resolution
until full closure, ensuring high satisfaction
levels
Collaborated with the product team and
developers to resolve complex and non-
standard cases
SoftVision Interactive LTD, Remote
August 2025 - December 2025
AML & KYC / Compliance / Anti-fraud
specialist
Conducted KYC checks for players and
reviewed identity documents and payment
details for possible fraud.
Monitored deposits and withdrawals and
detected fraud cases such as multi-accounting,
bonus abuse, and money laundering.
Handled payment disputes and worked with
payment providers and internal teams to
resolve issues on time.
Analyzed transactions and player behavior to
reduce financial and compliance risks, and
prepared reports on suspicious activity.
Took part in implementing anti-fraud tools and
helped train the team on fraud prevention.
tg: @hailraeve
PAYMENT OPERATIONS MANAGER
ABOUT ME
Customer Support and AML/KYC specialist with experience in the gambling industry. Skilled in
handling customer requests, account verification, and payment issues.
Experienced in document checks, transaction monitoring, and detecting suspicious activity in line
with company policies and regulations. Strong communication skills, confident user of CRM tools
and payment systems, with a good balance between customer service and security.
S OF T S KI L L S EDUCAT I ON
Teamwork
O.M. BEKETOV NATIONAL
Time Management UNIVERSITY OF URBAN
Effective Communication ECONOMY IN KHARKIV
Computer Science Specialist
HARD S KI L L S 2021-2025
MS Office, Google Docs
CRM Systems (Freshdesk, Zendesk)
ChatGPT, Grok, Gemini, Copilot, VEO L ANGUAGE
HTML, CSS base level
English - B2
Deposits / Withdrawals processing
Ukranian - native
AML / KYC verifications
Russian - native
Anti-fraud monitoring (multi-account, bonus-
abuse)
WORK EXPERI ENCE
SoftVision Interactive LTD, Remote
July 2025 - August 2025
Customer Support
Provided high-quality customer support across
multiple channels: live chat, email, and
ticketing system
Guided customers through issue resolution
until full closure, ensuring high satisfaction
levels
Collaborated with the product team and
developers to resolve complex and non-
standard cases
SoftVision Interactive LTD, Remote
August 2025 - December 2025
AML & KYC / Compliance / Anti-fraud
specialist
Conducted KYC checks for players and
reviewed identity documents and payment
details for possible fraud.
Monitored deposits and withdrawals and
detected fraud cases such as multi-accounting,
bonus abuse, and money laundering.
Handled payment disputes and worked with
payment providers and internal teams to
resolve issues on time.
Analyzed transactions and player behavior to
reduce financial and compliance risks, and
prepared reports on suspicious activity.
Took part in implementing anti-fraud tools and
helped train the team on fraud prevention.
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The candidate's resume is posted at https://www.work.ua/resumes/17212213/