Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17217340/?puid=561404

Work experience

Sales representative

from 01.2026 to now (6 months)
GotYourBack Support, Remote (IT)

• Managed incoming calls, emails, and live chat inquiries from warm leads across the USA, Canada, and Europe
• Sold technical support services and software subscriptions to English speaking customers
• Identified upselling and cross selling opportunities to increase revenue and customer value
• Maintained professional and customer focused communication to build strong client relationships
• Collaborated with the sales team to achieve performance targets and improve customer satisfaction
• Participated in ongoing product, sales, and communication training to enhance service quality and sales performance

Sales representative

from 01.2024 to 01.2026 (2 years)
American International Logistics., Remote (Transportation and logistics)

• Convert leads into new customers through direct communication.
• Track vehicles from pickup location to final delivery.
• Coordinate between customers and carrier transport companies.
• Enter and maintain client records in the CRM system.
• Provide quotes to customers via phone calls.
• Process customer payments accurately and on time.
• Manage carrier assignments to ensure on time pickup and safe delivery.
• Provide customers with clear and complete shipment information.
• Resolve customer issues and complaints over the phone.
• Post vehicle loads on Central Dispatch.
• Generate operational and delivery reports.
• Dispatch and manage transportation orders.

Executive assistant

from 01.2023 to 11.2023 (11 months)
Eight Turn Crepe, New York, Remote (Hotel and restaurant industry)

• Manage schedules, communications, and correspondence for key executives.
• Draft business letters and internal documents.
• Collect, organize, and analyze operational information.
• Plan and coordinate meetings, conferences, teleconferences, and travel.
• Review, research, and route incoming correspondence.
• Handle phone calls, email, filing, and daily office operations.
• Respond to franchise inquiries through email, phone calls, and chatbox channels.

Dispatcher

from 03.2022 to 02.2023 (1 year)
TL Dispatching LLC, Remote (Transportation and logistics)

• Source and book loads for owner operators and fleet drivers using load boards.
• Negotiate rates with brokers and shippers to meet target margins.
• Dispatch drivers and provide load details, pickup, delivery, and paperwork.
• Track trucks in transit and monitor pickup and delivery times.
• Communicate with drivers throughout the day to resolve issues fast.
• Update brokers and shippers on shipment status.
• Handle detention, layover, and accessorial requests.
• Manage rate confirmations and compliance documents.
• Resolve delivery issues, delays, and service failures.
• Maintain daily records in dispatch software or CRM systems.
• Invoice brokers after delivery and follow up on payments.
• Plan reloads and backhauls to reduce deadhead miles.

Sales representative

from 12.2020 to 12.2021 (1 year)
Ardmor Inc, Remote (Construction, architecture, interior design)

• Prepare and issue customer estimates using the Quote Management System.
• Follow up with leads through phone calls, text messages, and email.
• Schedule inspections and service appointments with in house window and door technicians.
• Collect deposits and payments from customers.
• Maintain and update customer records in the CRM system.

Education

Mykolas Romeries University, Lithuania.

Cyber security Management, Other countries
Higher, from 2021 to 2023 (2 years)

Crawford University

Banking and finance, Other countries
Higher, from 2013 to 2017 (4 years)

Additional education and certificates

Introduction to Freight Dispatching

2023

Effective communication skills

6 months

Knowledge and skills

• Organizedness
• Communicability
• MS Excel
• Honesty
• User 1C
• Ability to work in multitasking mode
• Knowledge of sales techniques
• Reliability
• Slack
• Teamwork
• Conducting telephone negotiations
• Management of CRM

Language proficiencies

English — fluent

References

Thomas Uwemedimo

Thomas Uwemedimo

Sales manager, Ardmor Inc

Additional information

Results driven logistics, sales, and customer support professional with experience working in the U.S. market. Skilled in freight dispatching, load sourcing, rate negotiation, driver coordination, and shipment tracking for owner operators and small fleets. Experienced in managing paperwork, invoicing, reload planning, and reducing deadhead miles to maximize profitability.

In addition to logistics, experienced in technical support and sales through handling incoming calls, chats, and emails for English speaking customers across the USA, Canada, and Europe. Strong background in selling technical services and software subscriptions, upselling services, maintaining professional customer relationships, and working collaboratively with teams to achieve performance goals.