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Методолог
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- City:
- Kyiv
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Artem Surnin
Operations Specialist / Business Analyst
Kyiv, Ukraine
📧 [open contact info ](look above in the "contact info" section) | 📞
[open contact info ](look above in the "contact info" section)
🔗LinkedIn
Operations and Support Specialist with 6+ years of experience in fintech and trading
environments. Experienced in working with trading platforms, brokers, and operational
systems, supporting issue resolution and cross-team collaboration between business and
technical teams.
Recently completed the Business Analysis in IT course (Web Academy, IIBA-endorsed) and
developing skills in requirements gathering, process analysis, and system improvement.
Proficient with Jira, Confluence, and operational data workflows.
Professional Experience
Business Analysis in IT – Web Academy (IIBA Endorsed Education Provider)
📅 January 2026 - March 2026
Key topics:
● Requirements gathering
● User stories & backlog management
● Process modeling
● Stakeholder analysis
● Agile / Scrum fundamentals
SFORS – Global Partnerships and Service Delivery Operations
📅 October 2023 – Present
● Managed registration, subscription, and cancellation of trader access to various
trading services.
● Maintained records of all active subscriptions and vendor accounts.
● Coordinated with vendors and platform providers to open trading accounts.
● Tracked and processed payments; collaborated with the finance team on
deductions and prepared financial reports.
● Maintained subscription and service data using Jira, Confluence, and internal
accounting tools.
● Created bug reports and test cases; submitted issues to the development team for
resolution.
● Conducted research and outreach to potential vendors; initiated cooperation for
future collaborations.
Smart Team Fintech Community – Trading Support Specialist
📅 June 2020 – October 2023
● Provided technical support to traders working with professional trading platforms.
● Communicated with brokers on Nasdaq and NYSE to resolve platform-related and
clearing issues.
● Assisted in troubleshooting and escalating technical problems to relevant
departments.
EVO Company – Governmental Auctions Development Manager
📅 November 2017 – May 2020
● Provided full-cycle customer support, from initial registration to successful transaction
completion.
● Engaged in client acquisition and partnership development.
● Managed and updated the auction trading database; ensured timely onboarding of
upcoming auctions.
Education
Kyiv National University of Technologies and Design (Computer Science and
Mechatronics) - 2013-2017
Tools & Skills
● Tools: Jira, Confluence, Slack, Trello, Microsoft Excel, Miro, Balsamiq
● Languages: Ukrainian (native), English (B1)
● Skills: technical support, financial reporting, client onboarding, operations, issue
tracking, cross-team communication
Operations Specialist / Business Analyst
Kyiv, Ukraine
📧 [
[
Operations and Support Specialist with 6+ years of experience in fintech and trading
environments. Experienced in working with trading platforms, brokers, and operational
systems, supporting issue resolution and cross-team collaboration between business and
technical teams.
Recently completed the Business Analysis in IT course (Web Academy, IIBA-endorsed) and
developing skills in requirements gathering, process analysis, and system improvement.
Proficient with Jira, Confluence, and operational data workflows.
Professional Experience
Business Analysis in IT – Web Academy (IIBA Endorsed Education Provider)
📅 January 2026 - March 2026
Key topics:
● Requirements gathering
● User stories & backlog management
● Process modeling
● Stakeholder analysis
● Agile / Scrum fundamentals
SFORS – Global Partnerships and Service Delivery Operations
📅 October 2023 – Present
● Managed registration, subscription, and cancellation of trader access to various
trading services.
● Maintained records of all active subscriptions and vendor accounts.
● Coordinated with vendors and platform providers to open trading accounts.
● Tracked and processed payments; collaborated with the finance team on
deductions and prepared financial reports.
● Maintained subscription and service data using Jira, Confluence, and internal
accounting tools.
● Created bug reports and test cases; submitted issues to the development team for
resolution.
● Conducted research and outreach to potential vendors; initiated cooperation for
future collaborations.
Smart Team Fintech Community – Trading Support Specialist
📅 June 2020 – October 2023
● Provided technical support to traders working with professional trading platforms.
● Communicated with brokers on Nasdaq and NYSE to resolve platform-related and
clearing issues.
● Assisted in troubleshooting and escalating technical problems to relevant
departments.
EVO Company – Governmental Auctions Development Manager
📅 November 2017 – May 2020
● Provided full-cycle customer support, from initial registration to successful transaction
completion.
● Engaged in client acquisition and partnership development.
● Managed and updated the auction trading database; ensured timely onboarding of
upcoming auctions.
Education
Kyiv National University of Technologies and Design (Computer Science and
Mechatronics) - 2013-2017
Tools & Skills
● Tools: Jira, Confluence, Slack, Trello, Microsoft Excel, Miro, Balsamiq
● Languages: Ukrainian (native), English (B1)
● Skills: technical support, financial reporting, client onboarding, operations, issue
tracking, cross-team communication
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The candidate's resume is posted at https://www.work.ua/resumes/17220841/?puid=70685