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Work experience

Sales manager

from 02.2022 to 12.2025 (3 years 11 months)
SOS Creative Agency, Remote (Retail)

• Managed an average of 45–60 inbound and follow-up calls per day, converting
customer requests into completed sales according to company scripts and CRM
workflow.
• Achieved a monthly conversion rate between 18% and 25%, exceeding internal
benchmarks through structured consultation and needs-based selling.
• Conducted first contact, product consultation, and value presentation, guiding
customers through decision-making until purchase completion.
• Recorded 100% of interactions, deal stages, and outcomes in CRM, ensuring accurate
pipeline visibility and reporting consistency.
• Increased repeat sales revenue by 22% through follow-up calls, customer education,
and tailored product recommendations.
• Maintained a customer satisfaction score above 90% by providing timely support,
accurate information, and post-sale guidance.
• Followed and optimized sales scripts while adapting communication style to
customer intent and objections.
• Worked exclusively with hot and warm leads, maintaining speed, clarity, and focus on
closing outcomes.
• Consistently met or exceeded individual sales plans, averaging 105–115% of monthly
targets.

Social media manager

from 03.2019 to 02.2022 (3 years)
Romark Digitalproduct, Remote (Marketing, advertising, and PR)

• Managed day-to-day social media operations across Instagram, Facebook, and TikTok
for service-based brands, maintaining a consistent posting schedule of 4–6 posts per
week.
• Developed and executed content plans aligned with business goals, increasing
average post engagement by 32–38% within three months.
• Monitored comments, direct messages, and reviews daily, maintaining a response
time under 2 hours and resolving client inquiries efficiently.
• Served as primary contact for client communication via social media and phone,
handling bookings, questions, and follow-ups with a 95% client satisfaction rate.
• Helped hairstylists and service providers with appointment scheduling, reducing
missed bookings by 22% through clear confirmation and reminders.
• Tracked social media performance using built-in analytics tools, producing monthly
engagement summaries to guide content adjustments
• Maintained structured content calendars to ensure consistency across platforms and
prevent posting gaps.
• Identified emerging trends and adjusted content formats to improve reach,
contributing to 20% follower growth over a six-month period.
• Handled customer concerns professionally, applying practical problem-solving to
retain clients and protect brand reputation

Education

University of Calabar

Business Administration, Kyiv
Higher, from 2018 to 2021 (3 years)

Additional education and certificates

Sales Fundamentals and Telephone Selling Technique

6 months

Customer Communication and Retention

3 months

Social media marketing

6 months

Knowledge and skills

• Hardworking
• Communicability
• Educability
• Attentiveness
• Active sales
• B2C Sales
• Sales Script Execution
• Handling objections
• Deal Progression and Closing Techniques
• Implementation of the KPI system
• KPI Management
• Work with clients
• Attracting new customers
• Customer orientation
• Technical support for users
• Management of CRM
• Direct sales
• User 1C
• B2B Sales
• Adaptability
• Honesty
• Sale of food products
• FMCG sales
• Conflict-free
• Sale of real estate
• Discipline
• Diligence
• Goodwill
• User Bitrix24
• Performance optimization
• Pipeline Tracking
• Repeat Sales and Upselling
• Result driven
• Data Accuracy and Reporting Discipline
• Cross-Team Coordination
• Management of social networks
• SMM

Language proficiencies

English — fluent