Богдана

Bohdana Yushchak
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Ukraine, EU, The USA, remote

AREAS OF INTEREST
Billing management, management and finance of medical institutions, foreign economic activity, international entrepreneurship.

EMPLOYMENT HISTORY
Sep 2025 — current time Billing Manager, Patient Care Coordinator, Medical Records Supervisor, Customer Service
Representative; Good Health Psychiatric Services PC New York
• Identifying and correcting errors in financial documentation to ensure accuracy and regulatory
compliance.
• Reviewing and correcting payment applications for medical services following error notifications.
• Monitoring payment status for rendered services and initiating reprocessing procedures after
insurance denials.
• Resolving claim denials using advanced knowledge of U.S. insurance policies and billing
guidelines.
• Contacting medical providers to verify the accuracy of medical records.
• Reviewing and correcting errors in medical records to maintain data integrity.
• Verifying compatibility between patient insurance plans and services provided by medical facility.
• Making time-sensitive calls to insurance companies to confirm patient benefits and claim statuses.
• Collaborating with government and private insurance companies and monitoring updates to their
policies.
• Communicating with patients regarding overdue balances, bureaucracy processes, insurance
policies, and coordinating with collection agencies on unresolved debts.
• Communicating with providers and pharmacies regarding medications, ePrescriptions and
• Managing front desk operations: creating and updating patient records, transferring visits,
confirming appointments, scheduling follow-up visits.
• Generating reports on the use of controlled substances in compliance with regulations.
• Creating claims, reviewing diagnoses and CPT codes for accuracy.
• Requesting authorization codes for specific medical procedures.

Oct 2023 — Aug 2025 Billing & Collections Specialist, Senior Customer Service Representative, Mentor; Harris
Health Care, Century Medical and Dental center, Sherman Abrams Laboratory New York
• Identifying and correcting errors in financial documentation to ensure accuracy and compliance.
• Conducting training sessions for new employees providing full time support on billing processes
and insurance protocols.
• Reviewing and correcting payment applications for medical services after receiving error
notifications.
• Monitoring payment status for services rendered and initiating re-processing procedures following
insurance denials.
• Resolving claim denials using in-depth knowledge of U.S. insurance policies and guidelines.
• Contacting medical providers to obtain missing documentation and verifying the accuracy of
patient diagnoses.
• Verifying compatibility between patient insurance plans and services provided by the medical
institution.
• Making time-sensitive calls to insurance companies to confirm patient benefits and claim statuses.
• Closing outdated or irrelevant cases and service orders.
• Communicating with patients regarding overdue balances, bureaucracy processes, insurance
policies, and coordinating with collection agencies on unresolved debts.
• Collaborating with government and private insurance companies and monitoring updates to their
policies.
• Processing payments using the company’s internal and external billing/payment platforms.

Mar 2023 — current time Private Interpreter, English and German Negotiation Consultant; Self-employed Lviv
• Translating written materials between languages while maintaining accuracy, content integrity, and
original style.
• Reviewing translated materials for grammatical, stylistic, and logical accuracy.
• Ensuring compliance with confidentiality and terminology standards.
• Performing real-time oral translation with speed and precision.
• Interpreting diverse accents and cultural nuances to ensure contextually accurate communication.
• Maintaining a high level of concentration and attention to detail during extended translation sessions.
• Adapting translations to cultural contexts and subtle linguistic distinctions for optimal clarity and
accuracy.
Nov 2021 — Jun 2023 Billing Manager; Langate, CareBiller, Future Care Consultants Lviv, New York
• Registering patients, verifying their personal data, and enrolling them in new insurance plans.
• Monitoring payment progress for services provided by medical institutions and conducting appeal
procedures in cases of payment denial.
• Checking the compatibility of patients’ insurance plans with the range of services offered by
medical institutions and processing medical referrals.
• Creating claims, corrected claims, and appeals.
• Making urgent calls to verify patient benefits, authorizations and claims statuses.
• Preparing reminder letters for patients with outstanding balances, communicating with them, and
forwarding cases to collection agencies when necessary.
• Handling medical and pharmacy insurance disenrollments.
• Handling medial care referrals.
• Maintaining active communication with insurance companies and regularly monitoring updates in
their organizational policies.

Jul 2021 — Jul 2022 English Language Teacher; Wunderchado Kyiv
• Performing initial student assessments to determine subject proficiency and inform
individualized tutoring plans.
• Developing and implementing tailored lesson plans and conducting performance evaluations.
• Designing and executing curricula to strengthen English grammar, listening, reading
comprehension, and writing skills.
• Applying varied instructional methodologies to address diverse learning styles and ensure
content retention.
• Communicating with parents and guardians regarding student progress and improvement
strategies.
• Creating supplemental assignments to reinforce learning objectives and enhance academic
outcomes.

Feb 2019 — Jun 2019 Senior Research Assistant; Lviv Polytechnic National University Lviv
• Executing administrative assignments from the Head of the Department of Management and
International Entrepreneurship.
• Registering test papers and coursework submissions of part-time students.
• Developing and monitoring academic schedules for full-time and part-time students and coordinating
notifications to faculty.
• Recording and maintaining detailed minutes of departmental meetings and scientific seminars.
• Entering hourly payment data into the database for examination commission heads and reviewers of
bachelor’s qualification papers.
• Forming examination commissions for re-evaluation of departmental disciplines.

Sep 2018 — current time Private English Teacher, English Language Tutor; Self-employed Lviv
• Performing initial assessments to evaluate clients’ subject knowledge and inform individualized
tutoring plans.
• Developing and implementing tailored lesson plans and conducting performance assessments
as required.
• Applying diverse instructional methodologies to support students with varying learning styles and
information-processing preferences.
• Collaborating with family members and educators to design programs aligned with client needs and
learning goals.

EDUCATION
Jun 2023 — Dec 2024 Master´s Degree in Management; Lviv Polytechnic National University Lviv
• Diploma with honours.
Sep 2021 — May 2022 Military training under the program of reserve officers; Lviv
Hetman Petro Sahaidachny National Army Academy.
• The educational program is temporarily not finished due to the start of the full-scale war.
Sep 2018 — Jun 2022 Bachelor's Degree in Management; Lviv Polytechnic National University Lviv
• Diploma with honours.
PUBLISHING
May 2022 — Yushchak, B., & Zhezhukha, V. Foreign language competencies of managers in the development of foreign
economic activities of enterprises. Black Sea Economic Studies.
Nov 2021 — Yushchak, B., & Hanas, L. Peculiarities of IT enterprise budgeting. Collection of Materials of the International
Scientific and Practical Internet Conference «Current State and Prospects of the Development of Accounting, Auditing,
Taxation and Analysis in the Conditions of International Integration».
Oct 2021 — Yushchak, B., & Lykholat S., & Veresklya M. Product placement as a modern marketing tool. Efficient economics.
Oct 2021 — Yushchak, B., & Bodaretska, O. Problems of language competences in foreign economic activities. Collection of
Theses of Reports of 79th Student Scientific and Technical Conference.
Apr 2021 — Yushchak, B., & Lykholat, S. Empathy as the key to the success of personal sales. All-Ukrainian Scientific and
Practical Internet Conference «Current State and Development Prospects of the Services Market of Ukraine».
Oct 2019 — Yushchak, B., & Andriychuk, Y. Methods of emotional intelligence development. Collection of Theses of Reports
of 77th Student Scientific and Technical Conference.
Oct 2019 — Yushchak, B., & Yurynets, O. Disadvantages and advantages of European Integration of Ukraine. Collection of
Theses of Reports of 77th Student Scientific and Technical Conference.
Jun 2019 — Yushchak, B., & Darmits, R. Informational and statistical support of employee competence assessment. Collection
of Theses of Scientific Works of the Participants of the International Scientific and Practical Conference for Students, Graduate
Students and Young Scientists «Modern Scientific Views on Modernization, Innovative Technologies and Financial Processes».
Oct 2018 — Yushchak, B., & Hryhoriev, O. The influence of the social lending system on legal entities in the PRC. Collection
of Theses of Reports of the 76th Student Scientific and Technical Conference.
Oct 2018 — Yushchak, B., & Barvinska, Y. The influence of the art of negotiation on the efficiency of international trade.
Collection of Theses of Reports of 76th Student Scientific and Technical Conference.

CERTIFICATIONS AND TRAINING
Oct 2025 Defence Tech Valley 2025 Summit
Sep 2025 2025 Cybersecurity Training
Sep 2025 2025 HIPAA Security and Privacy Training
Feb 2025 HIPAA Privacy and Security Rules
Feb 2025 Medicaid/Medicare Compliance Program Training
Feb 2025 NYS Sexual Harassment Training
Feb 2025 OSHA Bloodborne Pathogens
May 2024 — June 2024 Pre-diploma practice, Lviv Avto Khab
Dec 2023 HIPAA for Business Associates
Aug 2022 — Aug 2023 Erste Schritte auf Deutsch (A2-B1); Goethe Institut
May 2022 — June 2022 Pre-diploma practice; Lviv Avto Khab
Dec 2018 FCE English Certificate (B2); Cambridge English
May 2018 Speaking hour (B2); Translation Agency «Tlumach»

SKILLS
• Proficient in basic Microsoft Office and Google Workspace.
• Experienced in using various CRM systems: Census, PTS, Doctor.com, Netlims, LabOS, AutoBilling, eClinical Works.
• Strong business communication skills.
• Flexible and skilled in problem-solving.
• Effective managerial and leadership abilities.
• Excellent organizational skills.
• Accurate data entry.
• Professional phone etiquette and handling.
• Experienced in remote work environments.
• Knowledge of billing and invoicing processes.

LANGUAGES
Ukrainian - native; English - proficient; German - intermediate; Polish - basics.

HOBBIES
Psychology, psychiatry, theory of lies, literature, writing, drawing, research activities.

OTHER
Driving license - B.