Олександр

 [open contact info](look above in the "contact info" section)

Alexander Sereda  Date of birth 24/12/2005
 Ukrainian
Customer Support Manager
 Remote work only
 @san4oska  [open contact info](look above in the "contact info" section)
 @san4oska
 Married

ABOUT E D U C AT I O N
Goal-oriented and
responsible, always open Bachelor’s Degree in Computer Engineering Kharkiv National University of
to new knowledge and Radio Electronics Харків, KK, Ukraine Since September 2022
challenges. Quickly adapt
to changes, strive for
professional growth and
WORK EXPERIENCE
skill improvement. Able
Customer Support Manager RP (Retenza) Луцьк, VO, Ukraine Since March 2025
to analyze information,
Key Responsibilities:
make decisions, and
collaborate effectively Provided professional support to clients via live chat and email.
with others. Assisted players with account, billing, and technical inquiries.
Ensured quick and accurate issue resolution, escalating complex cases
when needed.
L ANGUAGES Maintained a high level of customer satisfaction through clear and friendly
communication.
Ukrainian Contributed to knowledge base updates and internal process
improvements.
Collaborated with cross-functional teams to deliver the best customer
English
experience.
Key Skills:
Strong written communication
INTERESTS Problem-solving & multitasking
CRM/ticketing systems
Tech Innovations Attention to detail
Team collaboration
Sports (Football)

Gaming & Esports Sales Manager Call Center Kyiv, KV, Ukraine From January 2024 to May 2024
Conducting sales calls and advising clients on products/services.
Developing negotiation skills and handling objections.
Exceeding sales targets and boosting team performance.
Using CRM systems and managing client relationships.

SKILLS

Basic knowledge of HTML/CSS, PHP
Understanding the fundamentals of web development, including structuring
web pages, styling, and basic backend functionality. Constantly improving skills
and eager to work on real projects.

Fast learning
Ability to quickly adapt to new environments and technologies.

Time management
Efficiently prioritizing tasks, meeting deadlines, and handling multiple requests
simultaneously.
 SKILLS

Attention to Detail
Ensuring accuracy and quality in responses and documentation.

Problem Solving
Analyzing issues, troubleshooting, and providing timely solutions.

Customer Communication
Professional written and verbal communication, managing customer inquiries
via chat/email.

Stress resistance
Maintaining performance and calm under pressure.

Teamwork & Collaboration
Working effectively with colleagues and cross-functional teams.