Марія

Maria Hamal
Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Professional Summary
Customer-focused Support Specialist with solid experience in service, administration, and
communication with international clients. Skilled in handling customer inquiries, resolving issues,
and providing clear, polite, and efficient support in English. Fast learner with strong attention to
detail and a high level of responsibility, ready to work with structured processes such as Amazon
support workflows.

Work Experience
Hotel Administrator / Customer Support Representative
Hotels “Chale Graal”, “Green Park” — Truskavets, Ukraine
2019 – 2026
- Communicated with international guests via phone, email, and messaging platforms
- Handled customer inquiries, requests, and issue resolution
- Managed reservations and performed administrative tasks
- Maintained high customer satisfaction and service standards
- Worked in a fast-paced, customer-oriented environment

Children’s Room Supervisor
Hotel “Svityaz” — Truskavets, Ukraine
2017 – 2019
- Responsible for safety, organization, and communication with parents
- Developed strong multitasking, responsibility, and stress-management skills

Education
Drohobych Ivan Franko State Pedagogical University
2011 – 2016
Degree: Ukrainian Language and Literature, World Literature, English Language

Skills
- Customer support and client communication
- Issue analysis and problem resolution
- Written and verbal English communication
- Attention to detail and accuracy
- Time management and multitasking
- Basic CRM and ticketing systems understanding

Languages
Ukrainian — Native
English — Intermediate (B1/B2, daily communication)
Polish — Basic