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Evgenia
Акаунт-менеджер
- Considering positions:
- Акаунт-менеджер, Customer support representative, Менеджер з діловодства, Менеджер з продажу
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Evgenia Romanova
Kyiv, Ukraine
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
EXPERIENCE
“AspireGlobal” — Customer Support Representative, Kyiv, Ukraine
March, 2019 - October, 2020
• Greeted and communicated with customers in a warm and empathetic fashion
• Managed large amounts of chats and emails
• Provided explanations to customers about products, site navigation, policies
• Conducted fraud analysis
• Closed duplicate accounts
“Gamex” — Customer Support Representative, Kyiv, Ukraine
August, 2021 - July, 2022
• Empathetically communicated with customers
• Managed large amounts of chats and emails
• Provided explanations to customers about products, site navigation, and policies
• Conducted fraud analysis
• Closed duplicate accounts
• Quickly learned responsible gambling practices and the ability to identify issues in order to take the required actions
SKILLS
Microsoft Office:
(Excel,Powerpoint, Publisher and Word)
CMS – Content Management System, OTRS
CRM system: Intercom, Freshchat, Livechat
Internal Communication
Channels: Adium, Mails,
Mattermost, Pigeon, Slack, Teams
• Asana
• Confluence
• Jira
• Helpdesk System
• Kayako Ticketing System
• Okta
• Sira
HOBBIES
• Acting
• Singing
• Dancing
• Basketball
• Volleyball
• Football
• Tennis
• Foreign Languages
LANGUAGES
• English - C2
• Spanish – A2
• Italian - A1
• French – A1
• Korean - A1
• Ukrainian- native
“Forever 21” — Retail Associate, Franklin, TN
November, 2022 - January, 2023
• Greeted and communicated with customers in a warm and empathetic fashion
• Provided explanations to customers about clothes, store navigation, and policies
“Clear” — Customer Support Representative, Nashville International airport, TN
April, 2023 - May, 2023
• Greeting and communicating with customer in a warm and empathetic fashion
• Provided explanations and assisted customers about product, airport navigation, and verification policies
“Healthjoy” — Customer Support Representative, Remote, Kyiv, Ukraine
June, 2023 - July, 2023
• Empathetically communicated with customers
• Managed tickets and requests from users
• Submitted provider recommendation requests
• Scheduled an appointment to doctor’s visit
• Contacted doctors, facilities, clinics
EDUCATION
Kyiv University of Borys Grynchenko, — Associate
September 2016 - September 2017
• Institute of Italian Philology.
Kyiv University of Borys Grynchenko, — Associate
September 2017 - September 2018
• Institute of English Philology.
Kyiv Linguistic University, — Associate
September 2018 - January 2019
• Interpreter of English
COUNTRIES
• Slovakia
• Malta
• Germany
• USA
• France
• Spain
Barcelona, Spain — Photographer
April, 2024 - July, 2024
• Made pictures for tourists, native habitants near Barcelona’s landmarks
Kyiv, Ukraine
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EXPERIENCE
“AspireGlobal” — Customer Support Representative, Kyiv, Ukraine
March, 2019 - October, 2020
• Greeted and communicated with customers in a warm and empathetic fashion
• Managed large amounts of chats and emails
• Provided explanations to customers about products, site navigation, policies
• Conducted fraud analysis
• Closed duplicate accounts
“Gamex” — Customer Support Representative, Kyiv, Ukraine
August, 2021 - July, 2022
• Empathetically communicated with customers
• Managed large amounts of chats and emails
• Provided explanations to customers about products, site navigation, and policies
• Conducted fraud analysis
• Closed duplicate accounts
• Quickly learned responsible gambling practices and the ability to identify issues in order to take the required actions
SKILLS
Microsoft Office:
(Excel,Powerpoint, Publisher and Word)
CMS – Content Management System, OTRS
CRM system: Intercom, Freshchat, Livechat
Internal Communication
Channels: Adium, Mails,
Mattermost, Pigeon, Slack, Teams
• Asana
• Confluence
• Jira
• Helpdesk System
• Kayako Ticketing System
• Okta
• Sira
HOBBIES
• Acting
• Singing
• Dancing
• Basketball
• Volleyball
• Football
• Tennis
• Foreign Languages
LANGUAGES
• English - C2
• Spanish – A2
• Italian - A1
• French – A1
• Korean - A1
• Ukrainian- native
“Forever 21” — Retail Associate, Franklin, TN
November, 2022 - January, 2023
• Greeted and communicated with customers in a warm and empathetic fashion
• Provided explanations to customers about clothes, store navigation, and policies
“Clear” — Customer Support Representative, Nashville International airport, TN
April, 2023 - May, 2023
• Greeting and communicating with customer in a warm and empathetic fashion
• Provided explanations and assisted customers about product, airport navigation, and verification policies
“Healthjoy” — Customer Support Representative, Remote, Kyiv, Ukraine
June, 2023 - July, 2023
• Empathetically communicated with customers
• Managed tickets and requests from users
• Submitted provider recommendation requests
• Scheduled an appointment to doctor’s visit
• Contacted doctors, facilities, clinics
EDUCATION
Kyiv University of Borys Grynchenko, — Associate
September 2016 - September 2017
• Institute of Italian Philology.
Kyiv University of Borys Grynchenko, — Associate
September 2017 - September 2018
• Institute of English Philology.
Kyiv Linguistic University, — Associate
September 2018 - January 2019
• Interpreter of English
COUNTRIES
• Slovakia
• Malta
• Germany
• USA
• France
• Spain
Barcelona, Spain — Photographer
April, 2024 - July, 2024
• Made pictures for tourists, native habitants near Barcelona’s landmarks
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The candidate's resume is posted at https://www.work.ua/resumes/17256250/?puid=150536