Інна

CO N T A CT DE TA IL S Inna Tarasiuk
• [open contact info](look above in the "contact info" section)
• [open contact info](look above in the "contact info" section) A goal-oriented, innovative, and driven professional with extensive
international experience in quality assurance, compliance,
E DU CA T ION projects/programmes management, building and maintaining partnerships
• MA in Financial Management, with government and non-government organisations and businesses, and
Presidential University of Inter- leading on changes.
Regional Academy of Personnel
Management, Kyiv, Ukraine, Looking for an opportunity to contribute to a dynamic and people-driven
1999-2002 organisation.
• BA in Economics, National
University 'Kyiv-Mohyla
E XPE RIE N CE
Academy’, Kyiv, Ukraine,1995-
1999
GLOBAL PROGRAMME MANAGER
CO RE CO MPE T E N CIE S British Council, Jun 2019 – present, Spain
• Provide strategic direction, leadership and programme governance for a
• Compliance multimillion programme to G2G, B2G and B2B clients which successfully
• Quality assurance supported 200K+ end users across the world
• Programme/project
• Oversee and provide guidance to programme execution teams to ensure
management
• Risk management the timely and cost-effective completion of projects
• Partnership/stakeholder • Build and maintain relationships with key stakeholders globally, including
management regulators, ministries, NGOs, and educational institutions worldwide
• Teamwork & leadership • Provide quality assurance of standards and policies through effective
• Policy design & monitoring and leadership.
implementation • Responsible for compliance with regulatory requirements, including
diversity, inclusion, safeguarding, and anti-fraud.
• Management of high-value contracts, negotiations, procurement,
S O FT S K IL LS
renewals, and amendments
• Leading teams • Monitor client feedback and work with market intelligence to form
• Negotiation techniques programme development strategies
• Presentation & public
speaking
• Strategic/systemic thinking CU S T O ME R E XPE RIE N CE MA N A G E R, U K & IRE LA N D
• Cultural awareness Brit is h C ounc il, Jan 20 16 - J un 2 019 , UK
• Accountability • Led UK & Ireland business on delivering excellent customer experience to
• Resilience B2B clients through setting up
• Build and maintained relationships with 50+ clients, driving changes in
customer experience and management
• Developed and implemented customer experience strategies and
standards, with a focus on continuous improvement, resulting in 4x increase
in NPS
• Designed and implemented mystery shopping programmes and surveys to
analyse customer experience and client performance.

DIRE CT O R ‘IDIO MA U K RA IN E ’
Self-employed, Jan 2013 – Dec 2016, Spain
• Set up and ran her own educational programmes agency to support
customers in English language learning and in passing proficiency tests
• Worked with educational institutions to place the learner into the best
course/programme
 • Provided professional advice to B2B clients on studying and career
progression, supported them in their programmes and visas applications.
CO U RS E S & CE RT IFICA T E S
• Anti-corruption & anti-fraud, K E Y A CCO UN T MA NA G E R
ChoiceTech, Sep 2009-Sep 2012, Colombia
Ofqual, UK, 2024
• Sold professional IT services to help clients maximise their return on
• Prince2 in Project
investment
Management, Knowledge
• Provided qualified IT professionals on temporary assignments
Academy, UK, 2021
• Grew and developed existing clients
• Customer Management, The
• Generated new business in the Middle East and Americas.
Charted Institute of Marketing,
UK, 2019
CU S T O ME R S E RVICE MA NA G E R
• Managing Service Excellence
British Council, May 2005 – Jul 2009, Ukraine
Programme, The Institute of
• Led on implementation of customer services standards and loyalty
Customer Service, UK, 2017
programmes in the country to ensure consistent and positive customer
• European Economic and
experience which led to increase in sales by 20% and in retention rate by
Security Challenges, jointly
40%
organised by leading
• Effectively led and developed a team of 10+ customer service assistants
universities of Ukraine/
• Designed and implemented a process of feedback collection and acting
Belgium/Germany/UK, 1999
on complaints
• Canada-Ukraine Parliamentary
• Acted as Key Account Manager for clients in public and business sectors
Program, House of Commons,
• Managed and reconciled Teaching Centre budget.
Toronto, Ontario, Canada,
1998
CO N S U ME R CON T A CT T EA M S U PE RVIS O R
Japan Tobacco International, Jun 2002 – Oct 2004, Ukraine
• Implemented promotion strategies and ran promotion campaigns
L A NG U AG E S • Managed a team of six staff members, developing the team to nationally
• Ukrainian – native acknowledged excellence
• English – C2 • Managed budget.
• Spanish – C1
• Russian – C2 LOCAL CONSULTANT
• French – B2 EU/Tacis-ING Barings Programme on restructuring of three large banks of
• German – B1 Ukraine, Jan 2001 – Oct 2002
• Turkish – A2 • Assisted in implementation of decisions related to credit & risk
management, internal audit, financial controls and general management
• Carried out inception studies using analytics
IN T E RE S T S • Drafted financial and market reports
• Organised training programmes for local staff.
• Geopolitics
• History
• Literature
REFERENCES
• Chess
• David Akast, Head, Global Projects and Partnership Programmes, +44 7 596
• Swimming
887135 [open contact info](look above in the "contact info" section)
• Jonathan Ford, Director Strategic Programmes, British Council
[open contact info](look above in the "contact info" section)