Максим

Maksym Burkun Phone:[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Povitryana Street, Kharkiv, Ukraine Telrgram: [open contact info](look above in the "contact info" section)

ABOUT ME WORK HISTORY

I easily find common ground with people, Customer Service Operator
love to help, and am a good listener. At CallLine Contact Centre, remote
work, I value team spirit and a results- March 2021 – January 2022
oriented approach. I quickly learn new
Answered incoming calls from customers and promptly
processes and technologies and can work assisted in resolving their issues.
both independently and in a team. Processed return and delivery requests, accompanied
customers at all stages.
Worked in CRM systems and Google Sheets to maintain
EDUCATION
databases and monitor requests.
Maintained a high level of customer satisfaction by
demonstrating courtesy and professionalism.
National Technical University
Reduced response times by asking precise questions
‘Kharkiv Polytechnic Institute’ and providing structured answers.
Bachelor's degree (2020 - 2024) Developed the ability to work under high pressure and
Specialisation: System Analysis with a large number of enquiries.
Educational programme: System
Analysis and Management Sales & Customer Support Assistant
ElectroMarket Online, Kharkiv
National Technical University August 2022 – October 2022

‘Kharkiv Polytechnic Institute’ Advised online store customers on product range and
Master's degree (2024 - present) characteristics.
Specialisation: Economics and Business Received and processed orders, monitored fulfilment
and timely delivery.
Organisation
Resolved disputes by offering alternative products and
Educational programme: Economics
bonuses to maintain customer trust.
Handled reviews and complaints, building a positive
image for the company.
SKILLS
Used upselling and cross-selling techniques to help
increase average order value.
Supported the sales team in achieving targets and
MS Windows, MS Office and Google Workspace
growing sales.
Ukrainian, Russian: Native languages
English: Upper-Intermediate (B2)
IT Support Assistant
Customer Relationship Management (CRM)
GlobalTech Service, Kharkiv
Call center experience February 2023 – July 2023
Customer Response
Collaborative Team Player Handled customer inquiries via chat and email,
Customer Service providing quick and clear solutions.
Customer Communication and Empathy Maintained and managed customer files and databases.
Collaborated with the team to improve processes and
Ticket management
service quality.
Complaint Handling
Made suggestions for optimising chat performance,
Organised and Dependable which sped up request processing.