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System administrator
Considering positions:
System administrator, Спеціаліст help desk
City:
Kyiv
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Mariia Kozachok
Kyiv, Ukraine
[open contact info ](look above in the "contact info" section)
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Professional Summary
Junior System Administrator / Infrastructure Engineer with hands-on experience supporting embedded security systems and Windows environments. Skilled in hardware/software troubleshooting, network diagnostics, and technical documentation.
Work Experience
U-PROX, Technical Support Engineer
April 2025 - Present
• Supported access control (ACS) and security systems (SAS)
• Maintained and updated technical documentation (EN / UA)
• Installed system components (controllers, readers, sensors) into a single integrated system
• Tested user behavior scenarios, documented deviations, and reported issues to the development team for resolution
• Assembled and configured equipment for demo stands at exhibitions
• Performed hardware and software troubleshooting
• Communicated with users and provided clear explanations of technical issues
Education
State University of Information and Communication Technologies
Bachelor's degree, Information System and Technologies
September 2023 – June 2026
Vasylkiv Specialist College of National Aviation University
Junior Specialist Diploma, Automation and computer-integrated technologies
September 2019 – June 2023
Activity
HUAWEI Dual Education
Сompleted dual education training covering radio network planning, data centers, IT technologies, and wireless technologies, based on internal Huawei materials used for mobile network planning.
February 2025 – April 2025
HUAWEI Student tech challenge
Passed the selection process and participated in a Huawei student technical challenge focused on innovations in telecommunications. Gained practical experience in radio network planning and a deeper understanding of mobile network deployment processes.
October 2024 - November 2024
UKRTELECOM Educational Project “The Best with Ukrtelecom”
Collaborated on a business project to design an automated solar power system. The solution targeted areas with unstable electricity, ensuring uninterrupted telecom services.
October 2024 - November 2024
Hard Skills
Wireshark: packet capture and analysis of sensor-to-hub communication
Windows and System Administration:
• install and reinstall Windows 10/11
• configure drivers, updates, and system settings, BIOS/firmware basic checks
• setting up user workstations (accounts, profiles, permissions, printers, network access)
Network troubleshooting: ipconfig /all, ping, tracert, netstat -an, nslookup, sfc /scannow, netsh winsock reset, netsh int ip reset, ipconfig /release, ipconfig /renew.
Hardware Basics and Diagnostics: understanding of PC components, basic hardware troubleshooting, peripheral setup and issue identification.
Software Installation and Configuration: Microsoft Office, browsers, VPN, remote support tools (TeamViewer, Chrome Remote Desktop, Microsoft RDP).
Basic administration tasks: managing local users/groups, working with file access, system settings, and backups (lusrmgr.msc).
Asset Management ITSM: basic knowledge of ITSM and understanding of the fundamentals of IT asset lifecycle and tracking.
Soft Skills
• Communication with non-technical users
• Ability to solve problems and think logically
• Attention to detail
• Independent and responsible working style
• Task prioritization and time management
• Continuous learning
Kyiv, Ukraine
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Professional Summary
Junior System Administrator / Infrastructure Engineer with hands-on experience supporting embedded security systems and Windows environments. Skilled in hardware/software troubleshooting, network diagnostics, and technical documentation.
Work Experience
U-PROX, Technical Support Engineer
April 2025 - Present
• Supported access control (ACS) and security systems (SAS)
• Maintained and updated technical documentation (EN / UA)
• Installed system components (controllers, readers, sensors) into a single integrated system
• Tested user behavior scenarios, documented deviations, and reported issues to the development team for resolution
• Assembled and configured equipment for demo stands at exhibitions
• Performed hardware and software troubleshooting
• Communicated with users and provided clear explanations of technical issues
Education
State University of Information and Communication Technologies
Bachelor's degree, Information System and Technologies
September 2023 – June 2026
Vasylkiv Specialist College of National Aviation University
Junior Specialist Diploma, Automation and computer-integrated technologies
September 2019 – June 2023
Activity
HUAWEI Dual Education
Сompleted dual education training covering radio network planning, data centers, IT technologies, and wireless technologies, based on internal Huawei materials used for mobile network planning.
February 2025 – April 2025
HUAWEI Student tech challenge
Passed the selection process and participated in a Huawei student technical challenge focused on innovations in telecommunications. Gained practical experience in radio network planning and a deeper understanding of mobile network deployment processes.
October 2024 - November 2024
UKRTELECOM Educational Project “The Best with Ukrtelecom”
Collaborated on a business project to design an automated solar power system. The solution targeted areas with unstable electricity, ensuring uninterrupted telecom services.
October 2024 - November 2024
Hard Skills
Wireshark: packet capture and analysis of sensor-to-hub communication
Windows and System Administration:
• install and reinstall Windows 10/11
• configure drivers, updates, and system settings, BIOS/firmware basic checks
• setting up user workstations (accounts, profiles, permissions, printers, network access)
Network troubleshooting: ipconfig /all, ping, tracert, netstat -an, nslookup, sfc /scannow, netsh winsock reset, netsh int ip reset, ipconfig /release, ipconfig /renew.
Hardware Basics and Diagnostics: understanding of PC components, basic hardware troubleshooting, peripheral setup and issue identification.
Software Installation and Configuration: Microsoft Office, browsers, VPN, remote support tools (TeamViewer, Chrome Remote Desktop, Microsoft RDP).
Basic administration tasks: managing local users/groups, working with file access, system settings, and backups (lusrmgr.msc).
Asset Management ITSM: basic knowledge of ITSM and understanding of the fundamentals of IT asset lifecycle and tracking.
Soft Skills
• Communication with non-technical users
• Ability to solve problems and think logically
• Attention to detail
• Independent and responsible working style
• Task prioritization and time management
• Continuous learning
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The candidate's resume is posted at https://www.work.ua/resumes/17289462/