Володимир
Специалист службы поддержки
- Considering positions:
- Специалист службы поддержки, Customer support representative, Head of customer support, Customer service manager, Оператор чата, Руководитель службы поддержки
- Age:
- 29 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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MAISTRENKO
customer service representative
experience
[
Genesis
01.2025 - 12.2025
[
Technical customer support represaentative via
online email (English only)
Processing written requests from clients via email
@wisemanink Reporting
Handling Billing cases (preventive chargebacks,
working with disputes)
Working with Jira, Confluence, Zendesk, Amplitude,
Solid
Support Manager
STRUCTURE
SKILLS 07.2023 – 12.2024
Technical customer support representative via online
chat and incoming calls (English only)
English at C 1 level
Processing written requests from clients via email
Excellent communication Reporting technical cases, QA-Automation
Working with Jivo Chat, Jira, Confluence, Freshdesk
skills, ability to listen and
connect with a variety of
Support Manager
people
Effective time management BOOSTEROID
and ability to multitask
03.2020 – 02.2021
Work with various software for Technical customer support representative via online
chat and incoming calls (English only)
customer support and project Processing written requests from clients
management
Reporting
Working with Intercom, Mattermost, Jira, Confluence,
High degree of responsibility Zendesk
and reliability in performing
tasks
Screenwriter, author of articles
Ability to quickly adapt to new (copywriting, rewriting)
conditions and tasks
Freelancer
Ability to work in stressful 2013 – present
situations and remain calm
Copywriting of articles in Ukrainian, Russian and
Ability to work effectively in a English
Writing scenarios for videos in Ukrainian, Russian and
team and maintain a friendly English
environment
Editing finished articles and scenarios
Effectively planning and
organizing events and tasks Presenter, sound engineer
MAFIA /MrCat/ TUSABAR/Luxury Karaoke/
Karaoke "Khreshchatyk"
09.2014 - 12.2016
Performing various operational responsibilities
Maintaining a friendly atmosphere in the hall
Setting up audio equipment and choosing music
Resolving conflicts between guests
EDUCATION courier
Dental clinic "Dental Design"
GAVROSYA MEDICAL COLLEGE 03.2014 - 08.2014
2015 - 2017 Delivery of dental equipment throughout Kyiv
More resumes of this candidate
Remote
VOLODYMYR MAISTRENKO Team Lead experience Team Lead Genesis . w maistrenko @gmail.com 01.2025 - 12.2025 Led and supervised a customer support team of 7 specialists @wisemanink Managed daily support...
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The candidate's resume is posted at https://www.work.ua/resumes/17310090/?puid=11564