Світлана

195 Spring Street, Apt.21, New York, NY 10021(646)399-7886 [open contact info](look above in the "contact info" section)

Svitlana Volosko
Experience

2019-2024

Miami, FL

GLOBAL INTERTRADE LOGISTICS, INC.

Experienced Logistics Coordinator with strong background in freight transportation across the
U.S. market. Skilled in load planning, carrier negotiation, route optimization, and on-time
delivery management. Proficient in working with load boards such as DAT and Truckstop, as
well as TMS systems. Strong understanding of FMCSA regulations and industry compliance
standards. Proven ability to build long-term relationships with carriers and brokers while
maintaining high service levels. Experienced in handling dry van, reefer, and flatbed freight.
Excellent communication skills, problem-solving mindset, and ability to work in a fast-paced
environment. Focused on cost control, efficiency, and customer satisfaction.

2016 - 2018

Pricing Analyst – International Business Development

• Held responsible for the development of target accounts via means of cold calling, sales leads,
google based CRM and overseas cargo agents belonging to networks i.e., WCA;
• Put together an account base that generated an annual profit of over US$150,000.00 within the
first year of employment;
• Prepared commercial invoices, packing lists, certificate of origin, DG certificates and any other
document requirements as per L/C and INCOTERMS. U.S. Custom validations for the many Out of Gauge cargo
handled via RO RO or LI LO and or Automobiles consolidated into containers;
• Arranged for export packing, blocking and bracing from various CFS locations across the
continental USA. Coordinated the loading, crane and rigging, purchased shipper owned containers for customers
to use for shipping and on-site storage or for overseas ocean transportation, was cost aware and effective by using
combined local independent drayage carriers with intermodal ramp to ramp or port to minimize expenditures;
• Developed commercial relationships that have resulted in long lasting friendships with overseas
cargo agents and affiliates as likewise excellent contacts and relationships acquired over many years with the
major ocean carriers and dedicated truckers;
• Worked very closely with the accounting department and customers in the collection of funds
along with the timely bill of lading releases and prepayments on air freight shipments. Prepared and updated PNL
reports, generated within Limco’s INFO X operating system
2013 – 2016 “Actava TV” New York, NY
Customer Service and Billing Representative
• Responded to telephone inquiries, providing quality service to customers and associates
inquiring about the availability of products or status of orders;
• Listened attentively to caller needs to ensure a positive customer experience;
• Accessed electronic cataloging systems to look up product information and availability;
• Strived for quick complaint resolution; commended by supervisor for the ability to resolve
problems on the first call and avoid escalation of issues;
• Processed billings to patients and third-party reimbursement claims and monitor unpaid claims;
• Posted and reconciled payments to patient ledgers;
• Maintained support documentation files and current patient addresses;
• Provided basic technical support to ensure customer satisfaction

2009 - 2011

“Ukr Sub” Bank

Lviv, Ukraine
Bank Secretary
• Carried out oral and written communication with bank employees as well as clients on behalf
of the bank’s management from taken notes and dictations obtained from the management;
• Planned and scheduled management’s meetings, kept a record for those meeting and ensured
that each one is conducted smoothly and on time;
• Maintained guest relations by welcoming the clients and making them comfortable in the bank
by offering them refreshments;
• Organized and maintained the achieves of documents and paperwork regarding all the
correspondence and documents received, sent and/or internally generated;
• Arranged all the travel and boarding requirements of the bank employees and its managements;
• Ensured timely, accurate and efficient delivery, and picked up of important office material;
• Sorted all the correspondence received, prioritized it for the management;
• Answered the phone calls for the managements, screened the list of callers and relayed the
messages to the management or leaves messages at their desks on the “While you were out cards”;
• Created various spreadsheets, meeting presentations, reports, and databases;
• Maintained bank equipment, purchased supplies, negotiated with vendors

2003 - 2009

Travel Agency “Crabi-Tour”

Lviv, Ukraine
Manager
 • Explored and identified new business opportunities in a competitive and rapidly changing
industry;
• Designed flexible tour packages to meet the needs of different clients by liaising with
embassies, airlines, hotels, coach companies and restaurants;
• Developed domestic and international packages by visiting destinations or attending tourism
events, conferences, workshops, seminars and exhibitions;
• Suggested interesting travel routes or places of interest to the clients;
• Prepared and organized clients’ visa applications with other necessary documents and
submitted all respectively to foreign consulates;
• Helped with passport and immigration issues;
• Responded to questions and offered help with any problems that arose - ranging from simple
matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost
baggage, etc;
• Prepared reports and maintained records

2000 - 2003

Travel Agency “Atlantic Travel”

Lviv, Ukraine
Travel Agent
• Researched, suggested and booked the travel destinations/packages to clients to fit their wants
and needs;
• Was responsible for rebooking or making alternative travel arrangements due to unforeseen
circumstances;
• Informed and advised the clients about travel documentations, local news, customs, climate and
other concerns

Education

2016 – Present

1997 - 2003

ASA College – Business Administration

Ivan Franko National University of Lviv

Miami, FL

Lviv, Ukraine
Bachelor Degree in Teaching and Education