Contact information

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Work experience

Customer support representative

from 07.2023 to 02.2026 (2 years 8 months)
Springboard, Remote (IT)

Skills
• English (Native), French (Advanced) • Microsoft Office Suite
• Strong problem-solving and analytical
thinking.
• High attention to detail and ability to
document issues accurately
Experience
Customer Success Associate 2023-2026
Springboard ( USA)
• Managed 20+ daily inquiries across chat, email, and phone, sustaining strong satisfaction ratings.
• Addressed complaints of unresolved requests; coordinated with 20 customers on resolution of
tickets.
• Handled on boarding of 10 new employees in collaboration with management team within a SaaS
education platform.
Crm & Operations Support 2024-2024
Beare Global Strategies (Texas, USA)
• Maintained CRM pipeline accuracy, structured follow-ups, and executive reporting.
• Conducted international market research and coordinated cross-time-zone executive and obtain
more than 10 contracts; aligned marketing efforts with corporate goals, 20% rise in customer
satisfaction scores.
Accounting Bookkeeper Intern 2024-2024
Mountain River Partners (USA)
• Performed bank reconciliations, maintained transaction records, and prepared fillings required for
4 fundings.
Sales Development Representative Intern 2023-2023
Internet Business Consulting Services Corporation (USA)
• Generated 40+ inbound leads monthly; executed 80-100 daily outreach touchpoints.
• Managed 150+ active prospects within CRM pipeline and pipeline progression.
Education
Bachelor of Business Management 2024
Brigham Young University-Idaho

Knowledge and skills

• Diligence
• Data management
• Microsoft Copilot
• Technical support for users
• Understandability
• Time management
• Conflict settlement
• Critical thinking

Language proficiencies

• English — fluent
• French — fluent