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Favour
Customer service manager
- Considering positions:
- Customer service manager, Sales manager, Dispatcher, Customer support representative, Sales representative, Продукт-менеджер, Адміністратор, Комьюніті-менеджер, Фахівець з документообігу, Менеджер з розвитку
- Age:
- 23 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17335473/
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Amadi Favour Ifeanyichukwu
Customer Operations Manager
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) No 22 Bassey duke street New Haven Enugu
21/01/2003 https://t.me/badboyfav
Profile
Results-driven Customer Operations Manager and Registered Nurse with a proven track record of optimizing operations,
strengthening client relationships, and delivering high-quality healthcare support. Expert in coordinating teams, streamlining
workflows, and resolving complex issues in fast-paced environments. Recognized for improving service efficiency, enhancing
customer and patient satisfaction, and delivering dependable, people-centered solutions that support organizational goals and
quality care standards.
Professional Experience
Customer Operations Manager / Registered Nurse 2024 – Present | Nigeria
University of Nigeria Teaching Hospital (UNTH)
Oversee daily customer/patient operations within a high-volume tertiary healthcare facility, ensuring efficient service delivery
•
and exceptional patient experience.
Coordinate multidisciplinary teams to streamline workflows, reduce waiting times, and improve overall operational efficiency.
•
Manage patient relations, resolve complex service issues, and maintain high satisfaction standards in a fast-paced clinical
•
environment.
Customer Operations Coordinator 2023 – 2024 | Nigeria
International Client Services Unit
Managed customer service operations for international clients, ensuring timely resolution of inquiries across phone, email, and
•
digital channels.
Utilized CRM systems to track customer interactions, monitor service performance, and improve client retention.
•
Coordinated service delivery between internal teams and overseas partners to maintain seamless customer experience.
•
Customer Operations Manager 2022 – 2023 | Nigeria
Reddington Hospital
Supervised a team of administrative and support staff, ensuring smooth hospital operations.
•
Used CRM systems to track patient interactions, follow-ups, and satisfaction metrics.
•
Supported revenue growth by assisting in patient outreach, referrals, and private service coordination.
•
Certificates
Education, school of nursing, UNTH, Nigeria 2020-2024
Skills
Customer Relationship Management (CRM) Operations Management
Leadership & Team Coordination Time Management & Multitasking
Proficient in Microsoft Word, Excel, PowerPoint Active Listening & Communication Skills
Languages
English Language
Customer Operations Manager
[
21/01/2003 https://t.me/badboyfav
Profile
Results-driven Customer Operations Manager and Registered Nurse with a proven track record of optimizing operations,
strengthening client relationships, and delivering high-quality healthcare support. Expert in coordinating teams, streamlining
workflows, and resolving complex issues in fast-paced environments. Recognized for improving service efficiency, enhancing
customer and patient satisfaction, and delivering dependable, people-centered solutions that support organizational goals and
quality care standards.
Professional Experience
Customer Operations Manager / Registered Nurse 2024 – Present | Nigeria
University of Nigeria Teaching Hospital (UNTH)
Oversee daily customer/patient operations within a high-volume tertiary healthcare facility, ensuring efficient service delivery
•
and exceptional patient experience.
Coordinate multidisciplinary teams to streamline workflows, reduce waiting times, and improve overall operational efficiency.
•
Manage patient relations, resolve complex service issues, and maintain high satisfaction standards in a fast-paced clinical
•
environment.
Customer Operations Coordinator 2023 – 2024 | Nigeria
International Client Services Unit
Managed customer service operations for international clients, ensuring timely resolution of inquiries across phone, email, and
•
digital channels.
Utilized CRM systems to track customer interactions, monitor service performance, and improve client retention.
•
Coordinated service delivery between internal teams and overseas partners to maintain seamless customer experience.
•
Customer Operations Manager 2022 – 2023 | Nigeria
Reddington Hospital
Supervised a team of administrative and support staff, ensuring smooth hospital operations.
•
Used CRM systems to track patient interactions, follow-ups, and satisfaction metrics.
•
Supported revenue growth by assisting in patient outreach, referrals, and private service coordination.
•
Certificates
Education, school of nursing, UNTH, Nigeria 2020-2024
Skills
Customer Relationship Management (CRM) Operations Management
Leadership & Team Coordination Time Management & Multitasking
Proficient in Microsoft Word, Excel, PowerPoint Active Listening & Communication Skills
Languages
English Language
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The candidate's resume is posted at https://www.work.ua/resumes/17335473/