Contact information

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Work experience

Business Development

from 01.2021 to now (5 years 4 months)
Yesim, Дистанційно (Телекомунікації, зв'язок)

• Developing a network of contacts to attract new clients.
• Research new market opportunities and oversee growth projects.
• Signing agreements with new clients and monitoring their performance.
• Pursuing leads and moving them through the sales cycle.
• Developing quotes and proposals for prospective clients.
• Conducting online meetings.

Business Development Manager

from 01.2020 to 01.2021 (1 year)
121Clubs, Дистанційно (Телекомунікації, зв'язок)

• Research prospective accounts in target markets.
• Researching, planning, and implementing new target market initiatives.
• Setting goals and developing plans for business and revenue growth.

Operations manager

from 01.2019 to 06.2019 (6 months)
ROOF METAL INDUSTRIES LLC, Dubai, UAE (Будівництво, архітектура, дизайн інтер'єру)

• Reporting to CEO: sales performance, daily & monthly purchase/payments/receipt/delivery report, collection report, estimation department job release report, production department job delivery status, and data entry in Focus by all departments.
• Monitoring the performance of the Sales Department: weekly sales collection plan & collection progress report, inquiries response & follow-up in a timely manner, maintaining the existing and new customers, daily company visits and progress.
• Payment collection: sundry debtors follow up, bounced cheque clearance, opened case progress.
• Post sales operations: releasing of the jobs to production, payment collection & delivery of ready material based on the commitment given.
• Communicating with site engineers, purchase managers and factory manager for production progress, delivery status and unforeseen situations if any.

VP Business Development

from 01.2019 to 01.2021 (2 years)
Private Invetsment Forum Worldwide, Dubai, UAE (Фінанси, банки, страхування)

• Developing a network of contacts to attract new clients.
• Selling VIP and Regular packages for Start-Up Owners and Investors.
• Signing agreements with new clients, and collecting entry fees for the forums.
• Conducting physical gatherings of the PIFW members in Dubai.

Corporate & Leisure Sales Manager

from 12.2016 to 01.2019 (2 years 2 months)
ZIQOO HOTEL APARTMENTS, Dubai, UAE (Готельно-ресторанний бізнес)

Sales Manager
• Working on a rate strategy and monitoring rate competitiveness.
• Preparing sales action plans and schedules.
• Developing sales proposals & contracts.
• Monitoring Hotel ranking & rate parity on selling platforms.
• Signing agreements with Hotel selling platforms, monitoring rate and data updates in a timely manner, and mapping OTA extranets to the channel manager.
• In charge of existing accounts and new Corporate and Leisure customers.
• Monitoring competitors, market conditions and product development.
• Updating Hotel database, contracts, presentation, menu, etc.
• Handling customer complaints, and online guest feedback.

Head of Reclamation Department, Sales

from 03.2013 to 12.2016 (3 years 10 months)
Megadepot, Shelburn, VT, USA (Оптова торгівля, дистрибуція, імпорт, експорт)

• Maintaining and increasing sales of the company's products.
• Establishing, maintaining, and expanding the customer base.
• Servicing the needs of existing customers.
• Increasing business opportunities through various routes to market.
• Collect customer feedback and market research.
• Monitoring product price and description.
• Handling customers’ complaints, difficult customers, chargebacks, negative feedback, unpaid orders, product return procedure, replacements, lost shipments, replacements, and shortcuts in payment.
• Compiling and printing reports on overall customer satisfaction.
• Isolating and identifying areas of improvement.
• Training agents to address the issue over the phone and lead the correspondence with the manufacturers and customers.

Personal assistant

from 03.2009 to 10.2012 (3 years 8 months)
SOGDIANA GENERAL TRADING FZ LLC, Dubai, UAE (Гірнича промисловість)

• Providing a full secretarial and administrative service; producing the documents in a timely manner, diary management, movement schedules, organization of meetings and cost-effective travel for the Managing Director and Team.
• Monitoring and Administrating the ME records (policies and procedures, travel itineraries, hotel bookings, movement schedules, holidays, expenditure budgets, etc.).
• Maintaining confidentially both inside and outside the company.
• Process, record and progress the Team’s call plans, reports, movants, and expenses.

Personal assistant

from 03.2008 to 03.2009 (1 year)
CIS FZ LLC, Dubai, UAE (Будівництво, архітектура, дизайн інтер'єру)

“THE WORLD” project - SOUTH AFRICA islands:
• Business correspondence: - weekly reports; - signing of contracts; - translating of all incoming documents
• Translating during CEO meetings with architects, designers, developers, and lawyers.
• Arranging business rounds and conferences.
• Management of the office design in ARJAAN building, AL SAFOUH COMPLEX.
• Administrative work.
• Reservation of hotels and visa arrangements.
• Arranging transportation: renting cars, and exclusive luxury vehicles.
• Arranging VIP meetings and assisting at the airport on arrival and departure.
• Solving emergency problems on the 24-hour basis

Companies dealing with: CAPRICORN, FEBC, WATG, DSA, OBMI, SGE, ATM, BMT, KPMG.

VIP Operations Sales Consultant

from 02.2006 to 04.2008 (2 years 3 months)
DESTINATIONS OF THE WORLD (DOTW), Dubai, UAE (Туризм)

In charge of the CIS market: Russia/Moscow, Krasnodar, St. Petersburg/, Ukraine, Kazakhstan, Azerbaijan – 300 + agents.
• VIP clients and Corporate Groups.
• Responsible for the arrivals and departures of VIP clients, groups, and incentives.
• Booking hotels, transfers, excursions, and all the extras: Jumeirah Group, Ritz Carlton, Royal Mirage.
• Visa arrangements for all incoming tourists.
• Issuing of invoices, and vouchers to the agents.
• In charge of all incoming funds from appointed agencies with a monthly report to the Account’s department.
• Arranging VIP meet & assist service at the airport.
• Working with partners on the international round. Exhibitions (MITT).

Agents: WORLD ADVENTURES, MAXIMA TRAVEL, AQVARIUS, ARTEX, SUN WAY, KON-TIKI, UNIVERSAL AGENCY, CHILLOUT, SANAT, ACSALMATY, ANKONA, etc.

Education

ЦДПУ ім.В.Винниченка

Факультет іноземних мов, перекладознавство, Кропивницький
Higher, from 2000 to 2005 (5 years)

Перекладач з англійської, іспанської та німецької мов.

Additional education and certificates

NANCY FRIEDMAN “TELEPHONE DOCTOR” онлайн курси по роботі з клієнтами

2013, 3 місяця

Knowledge and skills

• MS Office
• PC User
• Водій категорії B, міжнародні права, права ОАЕ та України.

Language proficiencies

• Spanish — average
• English — fluent
• Ukrainian — fluent

References

• Бернд Реза Шмідт

  Бернд Реза Шмідт

  Генеральний Директор, Sogdiana FZ LLC

  Contact details are hidden

• Мохамад Абул Нажа

  Мохамад Абул Нажа

  Генеральний Директор, Al Barajeel Consuting

  Contact details are hidden

• Евгенія Марікуца

  Евгенія Марікуца

  Головний Бухгалтер, United Technology Trade Corp

  Contact details are hidden

• Ларіса Дюбіна

  Ларіса Дюбіна

  Генеральний Директор, Art & Journey

  Contact details are hidden

• Пол Хайнс

  Пол Хайнс

  Програмний керівник, Audi Volkswagen Middle East FZE

  Contact details are hidden

Additional information

5+ Years of experience in Business Development Investments, IT & Technology, Telecommunications

5+ Years of experience in Hospitality Hotel Management, Corporate & Leisure Sales.

4+ Years of experience in Executive Administration & Operations Construction, Oil & Gas sectors.

Multilingual Professional with Master Degree in Translation (English, Spanish, Ukrainian, Russian).