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Work experience

Operation manager

from 03.2024 to now (2 years)
EAF, Remote (Hotel and restaurant industry)

Managed organisational resources to meet administrative and operational needs whilst
adhering to budgetary guidelines and meeting quality and schedule demands.
Investigated issues impacting organisational operations and service delivery to understand
root causes, prepare detailed reports and recommend corrective actions.
Used customer feedback to improve service standards and restore first-class establishment
reputation.
Oversaw room allocation and special requests, ensuring personalised experiences for VIP
guests and high-profile clients.
Directed training programmes for hospitality staff, focusing on customer service excellence
and operational efficiency.
Maintained professional demeanour in customer interactions, answered concerns and
resolved problems with friendly and knowledgeable approach.
Addressed customer complaints with empathy and efficiency, resolving issues to maintain
high satisfaction levels.
Oversaw daily hotel operations and promptly fixed issues or process issues with improved
solutions.

Architect

from 01.2020 to 01.2026 (6 years)
upwork, Remote (Construction, architecture, interior design)

I started to work as a freelance architect after I completed my bachelor's, and during my
freelance job, I have worked on many architectural projects, one of which was a shop where
I designed the interior of the shop, and the project location was in Istanbul, another project
that I have worked on, it was a house in Kabul that I was part of the design team
Usually, I use some well-known applications to get jobs, such as Upwork, Fiverr, and other
freelance applications.
Utilised advanced software tools for creating detailed architectural plans and 3D models.
Used AutoCAD and REVIT to complete accurate and detailed designs for client
presentations.
Conducted and documented site visits, maintaining adherence to budgets and timeframes.

Education

Istanbul technical university

Arhitecture, Kyiv
Higher, from 2015 to 2020 (5 years)

Additional education and certificates

Revit

15 hours

Knowledge and skills

• Responsibility
• Communicability
• Educability
• Goodwill
• Team management
• Leadership
• Honesty
• Organizedness
• Conflict-free
• Documentation management
• Adaptability
• Inventory
• Price control

Language proficiencies

• English — fluent
• Turkish — fluent
• Persian (Farsi) — fluent