Sochiezugorom

Sales manager

Considering positions: Sales manager, Customer support representative, Dispatcher

Age: 23 years

City of residence: Kyiv

Ready to work: Remote

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Agu Sochiezugorom Ugochukwu
Sales Manager | Customer Service Specialist
(look above in the "contact info" section) (look above in the "contact info" section) Lagos, Nigeria 2003-01-29 Male

@SochiUgochukwu

Profile
Results driven Sales and Customer Service professional with 4+ years of experience in B2C sales, customer
support, and client retention across the UK, Germany, and Nigeria. Proven ability to meet and exceed sales
targets, resolve complex customer issues, and build long term customer relationships. Experienced in CRM
systems, remote communication, objection handling, and revenue-focused customer engagement.

Professional Experience
Sales Representative, BT Group 2022 – 2025
Engaged 30–40 customers daily to identify needs and recommend tailored
• United Kingdom
telecom solutions
Consistently met and exceeded monthly sales targets by up to 10–15%
•

Converted customer inquiries into sales through effective objection handling
•

Supported promotions, merchandising, and stock management to maximize
•

revenue

Customer Relationship Officer, Jumia Nigeria 2023 – 2024
Handled 60+ customer inquiries per day via phone and email
• Nigeria
Resolved order, delivery, and payment issues with a 90%+ customer satisfaction
•

rate
Updated CRM records to ensure accurate tracking of customer interactions
•

Collaborated with logistics teams to reduce delivery complaints and escalations
•

Sales Executive, Siemens 2020 – 2022
Educated customers on product benefits and usage under company guidelines
• Germany
Supported in-store promotions and sales campaigns
•

Sold pharmaceutical and wellness products to retail and repeat customers
•

Skills
Sales & Lead Conversion Customer Support (Phone, Email, Chat)
Objection Handling & Negotiation Objection Handling & Negotiation
CRM Systems Time Management & Organization

Languages
English - Fluent

Certificates
Bachelors of Biochemistry TEFL Certification (120 hours) -
University of Nigeria, | Enugu Teacher Record
Campus | 2019 - 2025 | Enugu,
Nigeria

Sochiezugorom

Sales manager

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