Олександр

Oleksandr Sydorenko SUMMARY

Business Analyst Business Analyst with hands-on experience in CRM
implementation and business process automation.
Experienced in leading requirements analysis, BPMN 2.0
modeling, stakeholder collaboration, and end-to-end
solution delivery using Creatio (Freedom UI). Skilled at
translating complex business needs into scalable no-code
solutions and supporting projects from discovery through
UAT and post-release stabilization.

EXPERIENCE
[open contact info](look above in the "contact info" section) Podorozhnyk, pharmacy chain
Business Analyst, No-Code Developer (Creatio)
[open contact info](look above in the "contact info" section)/2024 – Present | Lviv, Ukraine (Remote)
Ivano-Frankivsk, Ukraine (EET, UTC+2) Led business requirements analysis, conducted As-Is/​To-
•

Be process modeling, and implemented end-to-end
Linkedin
solutions in Creatio Freedom UI.
Telegram Managed Access Rights, conducted user training,
•

coordinated UAT, and ensured post-implementation
stability.
SKILLS QubeSoft, Creatio system integrator
Business Analyst, No-Code Developer (Creatio)
Business Analysis
Stakeholder Management, RACI Matrix, Requirements 12/2023 – 06/2024 | Chernihiv, Ukraine (Remote)
Analysis, Gap Analysis, Root Cause Analysis, As-Is/​To-Be Designed and prototyped solutions in Creatio Freedom
•

Modeling, User Stories, Use Cases, MoSCoW Prioritization, UI using BPMN 2.0 and ERD
Acceptance Criteria, BPMN 2.0 (Camunda), ERD, State Created FSD/​User Stories, coordinated UAT, and
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Diagrams, Prototyping, BRD, FSD, Release Notes, delivered solution demos to stakeholders.
Requirements Traceability. Growness Group, medicinal raw materials exporter
System Administrator (Creatio Administrator)
Methods & Delivery
05/2022 – 12/2023 | Ivano-Frankivsk, Ukraine
SDLC, Agile (Scrum, Kanban), Waterfall, Change
Administered corporate Creatio instance & IT
Management (CR), Acceptance Criteria Definition, Solution
•

infrastructure, managing users, networking (VPN, DNS),
Demonstration, User Acceptance Testing (UAT), Jira,
Confluence, User Training & Workshop Facilitation, Release and hardware.
Planning, Sprint Planning, Backlog Refinement. Provided comprehensive technical support,
•

troubleshooting issues to ensure business continuity.
Technical Expertise Zdorova Rodyna, pharmacy chain
SQL (basic queries, data analysis), API Analysis & Technical Support Specialist
Integration Support, Data Migration, Incident Management, 01/2022 – 05/2022 | Ivano-Frankivsk, Ukraine
Networking (VPN, DNS), Information Security Basics.
Provided L1/​L2 support and managed tickets, resolving
•

Creatio & No-Code Development hardware/​software incidents for retail staff efficiently.
Creatio Freedom UI, Process Designer, Dynamic Case
Management, Section Wizard, Business Rules LANGUAGES
Configuration, Access Rights & Role Management, Data
Ukrainian
Mapping & Data Import, Analytics & Dashboards, Rapid
Native
Prototyping, Solution Implementation Support.
English
EDUCATION Pre-Intermediate (Technical Reading)
Vinnytsia National Technical University
Master of Science in Electronics and Telecommunications
CERTIFICATIONS
12/2020 – 12/2021 Creatio Analyst, No-Code Creator (Advanced)⁠
Vinnytsia National Technical University Creatio Academy
Bachelor of Science in Electronics and 01/2024 – Present
Telecommunications ID: 00050110
09/2015 – 12/2020

Oleksandr Sydorenko [open contact info](look above in the "contact info" section) 1/1