Contact information

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Work experience

Customer Success and Sales Manager

from 03.2024 to 10.2025 (1 year 8 months)
Zero One Design, Харків (IT)

Successfully managed several high-value UpWork accounts, consistently ensuring client satisfaction and retention.
Expanded the international client base and achieved all set sales targets.
Executed full-cycle sales processes, from initial lead generation (mainly UpWork platform) to closing deals.

Sales manager

from 01.2021 to 03.2022 (1 year 3 months)
Freelance, Харків (IT)

Expanded the international client base and consistently achieved sales targets during
tenure.
Negotiated and finalized contracts with a focus on maximizing profitability and long-term business growth.
Conducted thorough market research to identify and capitalize on new sales opportunities in emerging markets.
Delivered clear, persuasive product presentations to international partners and clients.

Freelance Sales Coordinator

from 05.2020 to 04.2024 (4 years)
Freelance/UpWork, Харків (IT)

Worked as an UpWork sales trainee, specializing in selling outsource services (e.g., Shopify, Magento, WordPress, Laravel).
Communicated effectively with clients, prepared detailed project estimations, and successfully closed deals.

International Sales Manager

from 11.2019 to 05.2020 (7 months)
Freelance/UpWork, Харків (IT)

Specialized in B2B sales and prepared detailed sales conversion reports for management.
Provided support for the marketing department, forming persuasive project proposals for clients.

Education

Kharkiv National University of Economics

Management and Marketing, Master of Business Administration, Харків
Higher, from 2019 to 2024 (5 years)

Specialized in International Business Strategy and Management, conducted entirely in English.
Developed advanced skills in conflict resolution, organizational behavior, and strategic planning.

Knowledge and skills

• Пользователь ПК
• Ведення CRM
• MS Excel
• Управлінські навички
• Комунікабельність
• Неконфліктність
• Уміння аналізувати

Language proficiencies

• English — fluent
• Ukrainian — fluent
• German — average