Игорь

Igor Pronin's CV CV - 19.02.2026

Contact Information:
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
City: Kyiv
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Goal
Career development in technology, leveraging experience in customer service and
operations management.
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Experience
Gamebling
Position: Manager
Time: 2 years
Serving Russian-speaking clients, consulting on platform usage.
Assisting in resolving technical and operational issues for clients.
Actively collaborating with the team to improve the customer experience.
Developing and implementing recommendations to improve customer service.
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Fintech​
Gamebling
Position: Fin-task specialist and VIP fin-operation specialist
Time: 2 years+

Work in financial technology: consulting on products and services.
Providing the best collateral for VIP clients.
Working with blockchain-based searches for various client payments. Processing customer
inquiries and resolving payment system issues.
Creating reports and analyzing customer data to improve customer service.
Working with aggregators, Jira, and Confluence.
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Education
KhNURE - Kharkiv University of Radio Electronics
Degree/Qualification: IT Analytics
Years of study: 2020–2025
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Skills
Customer service: Experience communicating with Russian-speaking audiences, ability to
find common ground with different types of clients.
Financial technology: Understanding of fintech principles, experience with digital payments
and online investments.
Technical literacy: Confident use of CRM systems, online platforms, and Office programs.
Analytics: Ability to analyze customer data to improve service quality and make informed
decisions. Working with Trello (setting, distributing, and tracking tasks)
Daily communication and maintaining team workflows
Project phase planning and reporting
Analyzing current progress and identifying solutions for work optimization
Languages: Russian, Ukrainian — native.
English - B1-B2
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Personal qualities
Responsibility and attention to detail.
Ability to work in a team and under pressure.
Results-oriented and constantly striving for self-improvement.