Contact information

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Work experience

Global Digital Operations Lead

from 02.2022 to now (4 years 2 months)

•Managing the digital optimization, including the transition during the Natura &Co to Regent LP acquisition in 2025/2026

•Leading digital E2E operations for 24 markets across Central Europe, Turkey, Africa, and SE Asia.
•Operational Scaling: Acted as the primary strategic bridge between global product directives and the operational needs of 24 diverse business units.
•Standardization: Unified technical setup processes for B2B platforms, enabling the team to maintain a 95%+ SLA compliance rate.
•Change Management: Navigated the team through a major global service center transformation, ensuring operational stability and team retention during organizational shifts.

Digital Product Owner and Experience Lead (CEE & Europe)

from 03.2013 to 02.2022 (9 years)
Avon Products Inc., Дистанційно (Роздрібна торгівля)

•Product Ownership: Led the regional rollout and adoption of the Mobile App and B2B E-commerce portal. Managed feature prioritization, UAT, and final launches.
•Efficiency Model: Developed a hub-and-spoke model for digital support that served as the blueprint for the eventual 24-market global expansion.
•System Migrations: Served as Market Project Lead for the Magnolia CMS rollout, managing technical localization and content strategy across multiple European clusters.

Customer Service & Operations Manager

from 09.2003 to 03.2013 (9 years 7 months)
Avon Cosmetics Ukraine, Київ (Роздрібна торгівля)

•Early career foundation focused on customer experience and operational excellence.
•Established and led large-scale customer service divisions, focusing on cost-efficiency and service quality.
•Served as a Regional Subject Matter Expert (SME) for Order Management System (OMS) implementations.

Education

Odesa State Academy of Building and Architecture

Faculty of Heat, Gas Supply, and Ventilation, Одеса
Higher, from 1998 to 2003 (5 years)

Master’s Degree

Knowledge and skills

• Operational management
• Product ownership
• Product Roadmap
• Change management
• Agile / Scrum
• Stakeholder Management
• Development of new types of products
• Project management
• Go To Market strategy
• Ведення E-commerce проєктів

Language proficiencies

English — advanced