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Veysel Karani Yılmaz Lviv/Ukraine
[open contact info ](look above in the "contact info" section)
Senior Customer Service Representative [open contact info ](look above in the "contact info" section)
UNICEF & Amnesty International , ISTANBUL/TURKEY
Field Fundraiser SUMMARY
Dec 2012 -Aug 2014 I am a Customer Service professional with 4+
years of international experience across Turkey,
Executed face-to-face fundraising and awareness campaigns to represent
Serbia, Bulgaria, and Ukraine. I specialize in
UNICEF's and Amnesty's mission, consistently surpassing individual donor managing high-volume client communications
acquisition targets. and investment consultancy in multicultural
environments. With a strong background in team
Led and mentored a field team on persuasive communication while reporting leadership and CRM management, I excel at
resolving complex issues and delivering
weekly/monthly KPI performance trends to senior management.
high-quality support to diverse global clients
AIESEC , KOCAELİ/TURKEY SKILLS
Business Development Specialist (Volunteer)
CRM Management
Feb 2017 - Aug 2017
Team Leadership
Facilitated international talent placement by managing B2B outreach and Customer Retention
cold-calling to secure partnerships between international engineers and local Call Quality Assurance
manufacturing firms. B2B Sales / Cold Calling
TRC Consultancy , Belgrade/Serbia
Investment Consultant LANGUAGES
Nov 2021 -Apr 2022
English (B2)
Targeted high-net-worth Turkish investors to promote strategic business Turkish (Native)
opportunities and real estate investments in Belgrade.
Conducted cross-border cold calling and advisory, explaining the legal and
economic advantages of the Serbian market to potential clients. EDUCATION
Kocaeli University
BG Consulting , SOFIA/BULGARIA Kocaeli/Turkey — 2014-2019
Bachelor of Business Administration
Senior Investment Consultant
Nov 2022 -Dec 2023
Managed high-volume outbound and inbound calls, providing detailed
consultancy to Turkish investors regarding market opportunities and legal
requirements in Bulgaria.
Acted as the primary point of contact for clients, resolving complex inquiries
through effective communication and ensuring a seamless end-to-end
support experience.
EFOR - LVIV/UKRAİNE
Client Advisor
Feb 2024 - Mar 2025
Provided remote consultancy and support to international clients, guiding
them through the legal and economic landscape of the Ukrainian market via
phone.
[
Senior Customer Service Representative [
UNICEF & Amnesty International , ISTANBUL/TURKEY
Field Fundraiser SUMMARY
Dec 2012 -Aug 2014 I am a Customer Service professional with 4+
years of international experience across Turkey,
Executed face-to-face fundraising and awareness campaigns to represent
Serbia, Bulgaria, and Ukraine. I specialize in
UNICEF's and Amnesty's mission, consistently surpassing individual donor managing high-volume client communications
acquisition targets. and investment consultancy in multicultural
environments. With a strong background in team
Led and mentored a field team on persuasive communication while reporting leadership and CRM management, I excel at
resolving complex issues and delivering
weekly/monthly KPI performance trends to senior management.
high-quality support to diverse global clients
AIESEC , KOCAELİ/TURKEY SKILLS
Business Development Specialist (Volunteer)
CRM Management
Feb 2017 - Aug 2017
Team Leadership
Facilitated international talent placement by managing B2B outreach and Customer Retention
cold-calling to secure partnerships between international engineers and local Call Quality Assurance
manufacturing firms. B2B Sales / Cold Calling
TRC Consultancy , Belgrade/Serbia
Investment Consultant LANGUAGES
Nov 2021 -Apr 2022
English (B2)
Targeted high-net-worth Turkish investors to promote strategic business Turkish (Native)
opportunities and real estate investments in Belgrade.
Conducted cross-border cold calling and advisory, explaining the legal and
economic advantages of the Serbian market to potential clients. EDUCATION
Kocaeli University
BG Consulting , SOFIA/BULGARIA Kocaeli/Turkey — 2014-2019
Bachelor of Business Administration
Senior Investment Consultant
Nov 2022 -Dec 2023
Managed high-volume outbound and inbound calls, providing detailed
consultancy to Turkish investors regarding market opportunities and legal
requirements in Bulgaria.
Acted as the primary point of contact for clients, resolving complex inquiries
through effective communication and ensuring a seamless end-to-end
support experience.
EFOR - LVIV/UKRAİNE
Client Advisor
Feb 2024 - Mar 2025
Provided remote consultancy and support to international clients, guiding
them through the legal and economic landscape of the Ukrainian market via
phone.
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The candidate's resume is posted at https://www.work.ua/resumes/17384817/