Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17388375/

Work experience

Dispatcher

from 03.2023 to 12.2025 (2 years 10 months)
Sunshine cleaning services, Дистанційно (Послуги для населення та бізнесу)

•Scheduled and dispatched field staff daily based on job priority, availability, and location to ensure timely service delivery
•Planned efficient routes and adjusted assignments when delays, cancellations, or urgent requests occurred
•Served as the main point of contact between clients and operational staff, providing updates on schedules, changes, and service status
•Monitored job progress in real time and resolved last-minute issues such as staff call-outs or scheduling conflicts
•Maintained accurate service records, work logs, and appointment calendars for operational tracking and payroll verification
•Coordinated recurring bookings and ensured all job details were clearly communicated to team members
•Supported operational efficiency by organizing schedules, tracking completion status, and improving workflow coordination

Customer service representative

from 11.2022 to 02.2023 (4 months)
Old coast appliance repair company, Дистанційно (Телекомунікації, зв'язок)

•Assisted customers and followed structured procedure.
•Developed communication, teamwork, and attention to detail Handled customer inquiries, scheduled appointments, and provided service information
•Dispatched technicians efficiently to minimize travel time
•Maintained accurate service records and technician schedules
•Addressed and resolved customer complaints professionally
•Managed communication through LiveChat, Yelp Biz, and email
•Collected customer feedback and contributed to process improvements
•Work in CRM (workiz service titan house call pro), Trello, Telegram

Customer service representative

from 04.2021 to 10.2022 (1 year 7 months)
A1 Logistics, Дистанційно (Телекомунікації, зв'язок)

•Maintained a professional attitude in high-pressure logistics environments
•Earned 97% customer satisfaction rating based on internal surveys
•Communicated policies clearly and provided empathetic customer service

Education

alfred noble university

Master’s in Sustainable Tourism Management, Дніпро
Higher, from 2019 to 2022 (3 years)

Knowledge and skills

• Продуктивність
• Attentiveness
• Teamwork
• Time management
• Customer orientation
• Communicability

Language proficiencies

English — advanced