Ольга

Olha Krawetska
SDR / Lead Generation Specialist
Email: [open contact info](look above in the "contact info" section) | LinkedIn: http://[open contact info](look above in the "contact info" section)
963681242
Location: Ukraine (Remote)

SUMMARY

Results-driven professional with 16 years of experience in customer service and a proven track
record in LinkedIn outreach. Successfully built a network of 84 targeted C-level partners from
~160 personalized requests for an international NGO. Focused on high-quality written outreach
and relationship building using AI tools (ChatGPT/Claude) for maximum professionalism.

SKILLS
• Lead Generation: LinkedIn research, target audience search, profile optimization.
• Outreach: Cold messaging, email correspondence, follow-up strategy.
• AI & Productivity: ChatGPT/Claude for professional copywriting and research, Toggl Track,
Google Workspace.
• Communication: 16 years of experience in client relationship management,
professional business correspondence.

EXPERIENCE

Project Coordinator / Business Development (Outreach)
Women Supporting Ukraine (International NGO) | Dec 2025 – Present
• Developed and executed a LinkedIn outreach strategy to connect with international partners in
the USA and UK.
• Built a network of 84 targeted C-level partners from ~160 personalized connection requests
(approx. 50% acceptance rate).
• Created the "Invisible Ukraine" concept for high-impact social media content and outreach
messaging to increase engagement.
• Managed all professional business correspondence, ensuring clear and effective
communication via LinkedIn.
• Utilized AI tools (ChatGPT/Claude) for text optimization and Toggl for time tracking.

Customer Service Specialist & Team Lead
Private Health & Beauty Sector | 2008 – 2024
• 16 years of experience in professional customer service and client relationship management.
• Database Management: Built and maintained a loyal client base for over a decade through
personalized communication and trust-building.
• Conflict Resolution: Expert in handling complex interpersonal situations and maintaining a
professional atmosphere under pressure.
• Operational Excellence: Managed schedules and time-sensitive tasks with 100% reliability.

EDUCATION
Associate Degree in Graphic Design
Cherkasy State Business College (ЧДБК) | 2001 – 2004
LANGUAGES

• English: B2 / Upper-Intermediate (Strong focus on written business communication;
proficient with AI tools for professional copywriting).

• Ukrainian: Native