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You can get this candidate's contact information from https://www.work.ua/resumes/17400714/

Work experience

Customer Support Manager

from 12.2025 to 02.2026 (3 months)
Scalivo (Remote - temporary), Remote (Wholesale, distribution, imports, and exports)

•define KPIs (response time, resolution time, CSAT, QA scores) and track results.
•step in for complex or sensitive customer issues and ensure fair, fast resolutions.
•analyze feedback, reviews, and tickets to spot patterns and fix root causes.
•review tickets, chats to ensure tone, accuracy, and consistency.

Accounts Payable Manager

from 05.2025 to 09.2025 (5 months)
Pharmbills (Remote), Remote (Medicine, pharmacy)

•Managed invoices and payments via cash and checks.
•Prepared weekly and monthly financial reports, ensuring accuracy and compliance.

Customer Support Manager

from 08.2019 to 08.2020 (1 year)
All Heart Home Care (Happy Call), Remote (Medicine, pharmacy)

•Received inbound calls from patients and helped resolve their concerns and issues.
•Implemented high customer service standards and best practices to improve satisfaction.
•Trained and mentored team members to enhance accuracy, productivity, and client experience.
•Administered payroll and benefits, ensured compliance with regulations, and supported onboarding and training processes.

Human Resources Manager

from 11.2014 to 05.2019 (4 years 7 months)
American company, Remote (Real estate)

•Administered payroll and employee benefits across multiple locations, minimizing discrepancies and ensuring accuracy.
•Ensured compliance with local, state, and federal employment regulations.
•Designed and delivered staff orientation and training programs to improve teamwork and productivity.
•Enhanced employee retention and engagement through incentive programs and regular performance feedback.

Knowledge and skills

• Salesforce user
• Communicability
• Work with clients
• Responsibility
• HR records management
• Management of CRM
• Billing
• Knowledge of accounting accounts
• Receiving incoming calls
• Receiving and processing orders
• Troubleshooting

Language proficiencies

English — advanced